
Randolph Jones
The app is life changing when it's working. But it often says it cannot detect my devices even though the phone is streaming to them fine. Not a big deal, except that I can't change the settings on my devices if the app isn't detecting them. Ever since the recent update to Android 16, the app has been completely flaky, but so has Bluetooth on general, so I suspect it's not the app's fault.
8 people found this review helpful
Cochlear Limited
27 June 2025
Thanks Randolph Jones for sharing your experience. Please visit www.cochlear.com/customer-service for your local Cochlear Customer Service team contact details. The team will be happy to help you. – Cochlear Customer Service

A Google user
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Took over 16 attempts to pair bilateral devices, finally get them to connect, only to have them no longer connected 10 mins later. Wife's phone has the same issue to where the devices just drop. Kicker is when I can't connect to said devices I can locate them just fine. It's ashame to have so much effort go into the devices, to fall flat on the app. This could be so useful, but it more trouble then its worth. And for what I was billed for the implants, I expected better on this app.
11 people found this review helpful
Cochlear Limited
22 August 2019
Thanks for letting us know Jason Westcott. We’re sorry you are experiencing this issue. Please visit www.cochlear.com/customer-service for your local Cochlear Customer Service team contact details. The team will be happy to help you. – Cochlear Customer Service

Matthew Cross
Good overall app, despite having to dig around for certain settings. When I hook up my mini mic to my N7, I have to dig around to find which setting to toggle for noise filtration so I can focus on the mic's audio input better without distraction. Another big thing that would be nice to add would be a "remember last used settings" option. It's not too much of a hassle to (more so an inconvenience) to have to dig into my settings and disable processor beeps to stop the beeps when music is on/off
6 people found this review helpful
Cochlear Limited
26 March 2021
Thanks Matthew Cross for bringing this issue to our attention. We’re sorry you are experiencing it. Please visit www.cochlear.com/customer-service for your local Cochlear Customer Service team contact details. The team will be happy to help you. – Cochlear Customer Service