
Will X
The app is easy to use and navigate. However, if you have cameras it's way to sensitive, shadows from trees set if off even on yhe lowest setting. Setting the temperature for the thermostat is a bit cumbersome, and the fact that there is no auto feature is strange. There is also no way to set camera zones or "tripwires". I would of thought that simple features would be a no brainer. I'm not a telus fan, but there app is better.
5 people found this review helpful
Rogers Communications Inc.
June 12, 2024
Thanks for your feedback Will! We truly appreciate your knowing how you feel about our app and we'll be happy to pass along your comments to our developers team for review. ^mg

A Google user
So now I'm changing my review. The not signing in event is a huge issue now, more than before. And now it's not loading videos (saying no media) when earlier the same day, there were videos/pictures. No amount of uninstalling, reinstalling, clearing cache, restarting, helps these issues. Very very disappointing. Doesn't always stay signed in which is frustrating but otherwise it's great.
9 people found this review helpful
Rogers Communications Inc.
July 25, 2021
Hey there. It's disappointing to hear about all the issues you've described. We would certainly like to take a closer look at this for you. Please reach out to our technical support team via any of the methods listed here: Rogers.com/Contactus. ^tb

Xinchen Li
Terrible experience. I intalled the system yesterday and downloaded the app. It worked well during the test. However, later that day, I tried hundreds of times signing in but always being told "There has been an issue on your account". I dont know what it means as I can log in on my laptop. This app is so stupid. Considering to cancel the service.
11 people found this review helpful
Rogers Communications Inc.
September 27, 2020
Xinchen, it's really disappointing to hear that you've been having issues already & the service was only just installed. There is a login issue affecting multiple customers but we are working to get it resolved ASAP. We can notify you once we have an update. Please reach out to us at https://communityforums.rogers.com so we can get that setup. ^tb