SRP Power

Salt River Project

About this app

SRP’s mobile app for residential customers is a friendlier and faster way to pay your bill and manage your account. Whether you’re at home, out of town or simply on the go, access to your SRP account is as simple as reaching into your pocket.

Key Features:
Daily Cost and Usage: Get a snapshot of your energy costs and usage by the hour, day or month. If you’re enrolled in one of our time-of-day plans, you can see how much energy you have used during on-peak and off-peak hours to optimize your savings. You can even see your projected bill amount on the home screen.

Payments: View your balance and make payments quickly and securely from anywhere. Save payment information and even schedule future payments. If you’d like to make an in-person cash payment, you can access your digital cash payment card through the app.

Report and View Outages: When your power goes out, quickly report it and get estimated restoration times. You can also see areas out of power using the interactive outage map along with the cause and number of customers affected.

Stay Informed: Receive push notifications to get updates on your bill, payments or power outages.

Use your SRP My Account login to access the app. Not signed up for My Account? No problem! Simply register your SRP account using the app.

Note: Depending on your price plan, some features may not be available with this release.

Ratings and reviews

I kept the app for approx. 3 minutes and then uninstalled it. The only added feature that might be of value to some, is you have the option to pay cash for your bill. Not cards though, it's the only payment option not available on the app, so you have to use the webpage anyway if that's how you (and probably most customers) pay your bills. Unless you want the notifications and to pay your bills with cash, I don't find the app worth taking up space on my phone as everything else is on the webpage

Slow, clunky, not very useful. Login is incompatible with password managers, can't even paste my long, complex password into the login field, and switching apps to my password manager resets the srp app's login. Takes longer to load than any other app I use, usually doesn't actually show me any usage or payment info. Routinely ignores the back button. Doesn't do or show me anything I can't get from the website. Very half-baked. Not worth your time. Just use the website.

The app has no safeguards for making payments. While it is easy to make payments and keep up with your account, if it opens in your pocket or by someone else on your phone they can automatically make a payment from your bank account without you knowing. This could be avoided by having a secondary authorization password, but they dont. Then when you call customer service they say there is nothing they can do to fix the accidental payment. Do not use this app if this situation can happen to you.

What’s new

This release also addresses various issues and bug fixes.