ServiceChannel

ServiceChannel

About this app

Create, search, and edit WOs anytime from anywhere to minimize the time required to get your WOs completed. For licensed ServiceChannel customers only.

Search Work Orders By:
Tracking Number
Work Order Number
Purchase Order Number
Location Keyword

Reassign Work Orders

Filter Work Orders by Status, Trade, Category and Priority

Edit Work Order Details:
Status
Priority
Schedule Date
Trade
Provider
NTE
Purchase Order Number
Description
Category

Add/Review WO notes

Add/Review Attachments for notes and WOs

Create work orders anytime, from anywhere, and get them to your contractors quicker, saving you time and reducing remediation time.

Ratings and reviews

Atrocious. This app needs an absolutely perfect connection, or you get stuck in a "connection time out" loop. If your signal strength drops by even a fraction, it refuses to send anything. Pictures are a vital part of the app's functionality, yet trying to attach even one picture to a work order is like pulling teeth. On top of this, if you have to switch screens for any reason, the app immediately kills itself, forcing you to start what you were doing all over again.

App always says I'm out of GPS range (with location data on), customer service/assistance line never picks up the phone, and wait times are atrocious. Everything about the service is garbage. Covid is not an excuse for longer than normal wait times, if the same essential employees are using the service regardless. If anything, there should be MORE people answering the phones...

This app was just fine the way it was. Why change it to make it more confusing? All my filters are gone, and some things won't even work. CHANGE IT BACK!

What’s new

FIXED
- Occassionally, creating a WO, you could saw the creation date mirrors the scheduled date. This happened due to a priority settings issue, which affected how dates were assigned. Now the scheduled date is calculated based on the selected priority as expected.
- Sometimes, the wording for priority overlapped the currency amounts on the proposals card, creating a bit of a visual jumble.
- The WO Reviews section on the redesign Home screen was vanished for users with universal accounts.