Sydney Health

Elevance Health, Inc.

About this app

Use the Sydney_SM Health app to find care, share your digital ID card, and check your claims. You can understand your benefits, improve your health, and save money. Easily manage your benefits at your fingertips whenever you need them with your personalized health and wellness information all in one place.

• Digital ID card – Your digital ID works like a paper ID, enabling you to always have access to your current ID and easily share it with your care team in person or by email.
• Chat – Use our 24/7 chat to find what you are looking for, or find more in-depth answers by chatting with a Member Services representative.
• Plan details – Understand your share of the costs, including your deductible and copay. Find out what’s covered and check your claims.
• Find care – Search for care when and where you need it. Locate doctors, labs, hospitals, and other healthcare professionals in your plan’s network. See your estimated costs before you receive care.
• View claims – Easily track your claims including the status and your costs.
• Virtual care – Routine care, prescription refills, and urgent care right from your app, whenever it works for you.
• Refill your prescriptions – You can set up automatic refills and reminders for your medications.
Download Sydney Health to your device today.

Sydney Health is offered through an arrangement with Carelon Digital Platforms, a separate company offering mobile application services on behalf of your health plan. ©2020-2023. The Virtual Primary Care experience is offered through an arrangement with Hydrogen Health.

Sydney Health options are based on each member’s plan, so some features may not be available to all members.

Ratings and reviews

This app is very buggy. I have been trying to schedule a virtual appointment for my wife who shows up under the insurance on the main page, but when trying to schedule the appointment, it only shows my information. The person I talked to stated to have them create an account, but that is not possible, as we share the same member ID number, and it just says the account is already created. It is only useful for searching for in network offices and ID cards.

Seems like a mess. Example: I get on and do an "assessment". It asks a few key questions and way too much gender/sexuality stuff, and then it's very hard to find the incomplete questions on submit. The whole form stutters. THEN once I get results and recommendations, great, but this result is LOST once I tap anything. I have no idea how to get back to it! Going back to the assessment, my answers are lost like I never did the form even though it's in my past/completed section. Careless mess.

App no longer works at all. Can't log in. Can't even get to the login screen half the time and I've completed cleared all data. When I do and attempt to sign in, it says I only have access to the website, not the app. That's not accurate. The new app seems to be confusing my old closed plan from my former employer with my current plan. Before the app update, it had both options on the login screen. Also, if I try to log in on the website, it automatically opens the app.

What's new

This release includes general improvements and bug fixes to provide you with a better experience.

Don’t forget to rate us! Your feedback helps us make it better.

Please email questions about the Sydney app to [e-mail]