TELUS Health MyPet

TELUS

About this app

See a vet right from your phone.

Features:
* See a licensed vet on weekdays, evenings and weekends (available in BC and ON).
* Have a consultation with a vet technician for assistance with nutrition, behavioural and training concerns (available across Canada).
* Get medications prescribed by a vet on the app and delivered to your door. (available in BC and ON).
* Select a practitioner of your choice and rebook with a familiar face for continuity of care.
*Access articles written by pet experts on health tips and preventative care for your pet(s).

Get started today.
* Download the app.
* Register for your free account and create your pet’s profile.
* Schedule a virtual video consult.

The TELUS Health MyPet app is supported on Android devices running on Android 10 and higher.
You will need to be connected to the internet. Where possible use Wi-Fi. Data charges may apply for service outside Wi-Fi coverage.

Veterinary consultations are $95, plus applicable taxes. If medication is prescribed as a result of the consultation, you will be charged a prescription service fee of $30, plus applicable taxes. Consultations with a vet technician are $40, plus applicable taxes. Following your consultation, you will be provided with a receipt. Consultation fees may be discounted from time to time. For current offers and promotions see telus.com/mypet. TELUS Health MyPet reserves the right to modify pricing and promotions at any time, without notice.

TELUS Health MyPet FAQs

Who is TELUS Health MyPet for?
TELUS Health MyPet connects Canadians with vets and vet technicians. It's particularly helpful for individuals without a family vet and those seeking answers when a regular family vet is not available.

When should I book a consultation with a veterinarian vs. a vet technician?
If you are concerned about new symptoms or suspect your pet may need medication or an adjustment to a current medication, book a consultation with a vet.
If you have questions about, or would like help with behaviour, training, weight management and nutrition, life stage care, or preventive care, book a consultation with a vet technician.

What can TELUS Health MyPet veterinarians treat?
Vets on the app can help with preventative care, triage, diagnosis and treatment of medical conditions in dogs and cats. After seeing a vet, you will be given a treatment plan which may include a referral for a physical exam, prescriptions and/or diagnostic tests.
Common concerns for telemedicine include:
* Allergies (itching, hair loss, skin lesions)
* Nutritional and weight management
* Mild stomach upset (vomiting & diarrhea)
* Parasite control (ticks, fleas)
* Life stages advice (kitten/puppyhood, geriatric care)
* Most minor infections (ear, skin, eye)
* Behavioral issues (anxiety, aggression)
* Chronic disease management

The vet may decide that an in-person visit is required to ensure your pet receives appropriate care.

Who are the veterinarians?
TELUS Health MyPet vets are experienced professionals, registered with provincial colleges and licensing bodies and qualified to practice in the relevant provinces of Canada. They are trained to provide video-based care and operate at high clinical standards.

Vets are affiliated with clinics in their respective provinces. Visit telus.com/mypet to learn more.

What are the hours of operation?
TELUS Health MyPet vets and support team are available on weekdays, evenings and weekends. We are closed on Christmas and New Year’s day.

Please contact [e-mail] or visit telus.com/mypet for details.

For our terms and conditions, visit telus.com/mypetterms