SmartHome

TELUS

About this app

TELUS SmartHome is your simple all-in-one security, safety and smart home solution. Protect, automate and monitor your home in real-time from anywhere in the world, from any current mobile device. All you need is internet or mobile service, a TELUS SmartHome Security service plan and the smart devices you wish to install at home.

The TELUS SmartHome app offers solutions for:

· Security and safety alerts
· Interactive video monitoring
· Energy efficiency management
· Home automation

Optimize your home from wherever you are. Just tap your app, and you’ll have real time access to what’s happening at home. View your video screens or clips, change and control settings and make your home the safest and smartest it can be.

Whether you’re down the block or halfway around the world, still in bed or halfway through a busy day, TELUS SmartHome Security has you covered. The TELUS SmartHome app can send you notifications, you can instantly view your front door or living room, make and change rules to maximize energy efficiency or improve comfort, and have direct access to every security and smart home device you’ve installed.

Simple icons and easy-to-follow screens give you remote access and control. Guide a slider to dim a light, tap to chat with someone at your front door, or pre-program an early morning warm up of the house before you even open your eyes.

Note: This TELUS SmartHome app requires a compatible system, internet access and a TELUS SmartHome Security service plan. The app features and their usage varies based on the solution chosen, equipment and service plan. Visit telus.com/home-security for more information.

With the TELUS SmartHome app, you can:

· Receive real-time emails, text messages and push notifications for unexpected activity and events that matter to you
· View your property from installed video cameras
· Watch live and recorded video clips from your security cameras
· Pre-program or turn lights on or off
· Set the ideal temperature on your smart thermostat
· Search your complete event history
· View and speak remotely to a visitor at your front door

How the TELUS SmartHome helps you stay connected to home:

· Know instantly when your kids are home from school
· Arm your system and lock up from anywhere or automatically as you leave the house
· Know when service people arrive or leave
· Be alerted when the garage door is left open
· Receive a notification your medicine or liquor cabinet has been opened
· Know if someone changes your thermostat settings
· Be alerted if someone attempts to log on to your account
· And much more!

Ratings and reviews

This system has not worked properly since it was installed. The latest is, the pictures are frozen and can't be enlarged. In last 8 visits from police due to damage to car in carport. Only one was helpful. Very hard to navigate. Now, when I hit the app, only an add comes up, not my cameras. Had repair people here many, many times. When they leave within 24 hrs, there is a new problem. I am throwing away money every month that I can't afford. As well as repairs to vehicle.

Awful software because some videos to disappear and I have to adjust my settings every time I log in. I have to do my settings so it records more than 20 videos a day. Sometimes cameras don't even record. I'll even go outside myself and at the end of the video there can be a very large gap in recordings. It's ridiculous it's not sop recording if there's still movement. My settings say does a 30-second cool down or Gap or something after a video drops recording but it can be much longer. Terrib

Very klunky app. Very basic functions, difficult to navigate the menu and locate the function you want. Scheduling function does not maintain the 7 Day setup keeps defaulting to 5-2 which very frustrating. Had to go through the thermostat setup 3 or 4 times in a row before it finally accepted the settings. Time to step up Telus and update the app!

What's new

● Mobile App UX Upgrade: main menu now appears at the bottom
● Manually Triggered Warning Sounds for mobile TELUS SmartHome for Android Auto™
● Dark Mode support for Android 10 and above operating systems