SimplyGo

SimplyGo Pte. Ltd.

About this app

The all-in-one SimplyGo app now has key features integrated from the EZ-Link app – convenient for your travel card-related and lifestyle needs. By adding your contactless bank card and/or travel cards to the SimplyGo app, you can now access a variety of services, including:
• View travel history and payment transactions on the go
• Apply and activate auto top-ups for EZ-Link and Concession cards
• Apply or replace Concession cards, or purchase Monthly Concession Pass for SimplyGo Concession cards
• Apply for the Motoring service for your ERP and carpark charges – no need for a card in the IU/On-Board Unit (OBU) anymore!
• Submit a travel claim and track its status
• Block lost EZ-Link cards anytime and recover the remaining value
• Use your Wallet to make purchases locally and overseas
Experience the full suite of services today by downloading the SimplyGo app – Make every trip a seamless journey!

Terms and conditions apply

Ratings and reviews

After the update, the new user interface is not customer friendly. Also unable to add new card information. Tried calling the hotline but was brushed off and told to keep uninstalling and reinstalling the app until it works. Staff refused to take down the error code and escalate the issue claiming that they could only do so if the error was replicated after the app was u installed and reinstalled after a few hours. Utterly shameful managment.

Unbelievably inefficient and incredibly backwards in terms of functionality and ease of use. The UI is non-intuitive, e.g. update, delete and adding credit cards. Cannot add new cards from the same bank. Cannot delete auto-top up unless presenting the actual physical card at the MRT station office (who carries physical cards anymore). Cannot change cards for auto-pay, same as above point. To reapply auto top up, need physical card to scan, eventhough card has previously been registered on app.

Selected the wrong amount to top up this morning. Wanted to change but did not have the option to cancel the transaction. There's a message that says "Top up incomplete. Tap to continue." underneath the top up button. So when I clicked on it I had no choice but to complete the current "transaction". With the wrong amount. Luckily I only selected a small amount! Situation did not change even after I logged out then logged in again. Please fix this issue.

What's new

- General Enhancements