
Jeremy Hoon
Bracelet disconnects everyday and sometimes won't connect. The app doesn't appear on my list to prevent it from sleeping. The app keeps telling me No Internet Connection when my phone is connected to wifi. Time zone is correct. Great idea but very buggy. I see others have had the same problem. I'd expect the developers to fix the problem by now. All they do is tell people to contact support. Just fix the problem in the updates. My partner doesn't even try to get theirs to connect anymore.
3 people found this review helpful
TOTWOO FASHION TECHNOLOGY CO., LIMITED
July 17, 2025
Hello, we are very sorry to cause you trouble! We have urgently reported the problems you mentioned, such as disconnection, inability to connect, abnormal network prompts under Wi-Fi, etc. to the technical team for key investigation, and will do our best to fix them in subsequent updates. Thank you for your feedback.

James Sabre
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My bf's bracelet works fully. Mine, on the other hand, does not. I can send stuff to him, but when he sends it to me, nothing. No vibration, no light, not even an app notification. I spent 4 hours trying to troubleshoot and came up empty-handed. Even customer support stopped responding. We're thinking of returning mine and getting a different one, but with the cost, we might just go for a full refund and return. If we could afford it, i would have gotten the Bond Touch bracelets.
2 people found this review helpful
TOTWOO FASHION TECHNOLOGY CO., LIMITED
June 25, 2025
"We sincerely apologize for the inconvenience caused!
Please email your phone model and device details to:
totwoo_developer@totwoo.com
Our lead engineer will personally handle your case.
We completely understand if you've lost confidence, but we truly hope for one last opportunity to make things right."

Adam Corey
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UPDATE: A HUGE thank you to the team! They were so quick to resolve the issue I had below. Very welcoming and helpful and stayed in touch until it was fixed!! ORIGINAL: This app was great until one day I received this error. now I can't use the bracelet at all, and the app will close after 5 seconds and give me an error stating that "there's a bug. wait for the developer to find a fix."
6 people found this review helpful
TOTWOO FASHION TECHNOLOGY CO., LIMITED
August 5, 2025
Hello, please send detailed screenshots or videos of the phone problem to the shopping platform customer service or email: yujingyao@totwoo.com, we will resolve it for you as soon as possible.