
Erin Wood
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App used to have a keyboard for command entry. It no longer does. I'm hearing impaired, so voice commands are problematic. I really would appreciate having the ability to type commands again. Also, because only voice commands, and my hearing issues, it rarely understands what I'm saying. *a year later and this is still an issue. seriously, a keyboard option for us with hearing issues. come on. 7-25-25
3,011 people found this review helpful

Jon Johnson
I use this exclusively for my thermostat. Often, when I change the temperature, I'll notice later that my system is not doing what I instructed it to do. When I go back into the app, it is set where it was, as if I never changed it. My newest issue is that the option to copy day schedules to other days was removed entirely. I find this asinine. It's not like it added a lot of complexity and clutter to the app. It was an extremely useful feature that made sense to have.
439 people found this review helpful
Google LLC
September 1, 2024
Hi Jon. Hope you're doing well. Still having issues with the Google Home app? Our dedicated team will be happy to assist you by call, direct chat, or email by clicking the following link: https://support.google.com/googlenest/gethelp?sjid=18138024700145375188-NA Your experience is very important to us. Please do not hesitate to reach out.

Jeff Crumpler
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I have used Chromecast for years with very limited issues. ever since the update, i can't get through a thirty minute episode without it freezing up, buffering and just shutting down 3 or 4 times. Just bad *edit* hire a human being to run customer service. Your response has the telltale features of a large language model giving me the algorithmically optimal response.
118 people found this review helpful
Hi Jeff. We apologize to hear that your Chromecast, which you used without issue for years, is now frequently freezing, buffering, and shutting down since the recent update. This is not the experience we want for you. To assist you further, please contact us here: https://support.google.com/googlenest/gethelp We are ready to help!