HSBC HK Mobile Banking

The Hongkong and Shanghai Banking Corporation Ltd

About this app

HSBC HK Mobile Banking app (HSBC HK App)

Designed specifically for our Hong Kong customers*, HSBC HK App offers a seamless, easy and secure way to manage your everyday banking needs on the go. Key features:
• New customers can open a bank account on our app without visiting a branch (For Hong Kong customers only);
• Log on securely and verify transactions with built-in Mobile Security Key and biometric authentication;
• Pay friends and merchants via FPS QR code, mobile number or email
and transfer & pay bills/credit card easily
• Check your account balance, credit card balance, insurance policies and MPF at a glance;
• Review your investment performance and swiftly manage your transactions in one place;
• Stay informed with push notifications for eStatements and eAdvices, incoming FPS funds and credit card payment reminders etc.
‘Chat with us’ offers 24/7 support for you --simply log on and tell us what you need help with. It's as easy as texting a friend.
Get started with HSBC HK App now. One touch, you’re in!

*Important Note:

This App is designed for use in Hong Kong. The products and services represented within this App are intended for Hong Kong customers.
This App is provided by The Hongkong and Shanghai Banking Corporation Limited (‘HSBC HK’) for the use of customers of HSBC HK. Please do not download this App if are not a customer of HSBC HK.
The Hongkong and Shanghai Banking Corporation Limited is regulated and authorised to carry out banking activities in Hong Kong S.A.R.
If you are outside of the Hong Kong, we may not be authorised to offer or provide you with the products and services available through this App in the country/ region/territory you are located or resident in.
This App is not intended for distribution, download or use by any person in any jurisdiction or country/ region/territory where the distribution, download or use of this material is restricted and would not be permitted by law or regulation.

Please be aware that HSBC HK isn’t authorised or licensed in any other jurisdiction for the provision of the services and/or products available through this App.

This App shouldn’t be considered as communicating any invitation or inducement to engage in banking, lending, investment or insurance activity or any offer or solicitation to buy and sell securities or other instruments or to buy insurance outside Hong Kong. In particular, credit and lending products and services aren’t intended for or promoted to clients resident in the UK. By applying for any credit and lending products through this App, you’ll be deemed to have confirmed that you aren’t a UK resident.

Persons dealing with HSBC Hong Kong or other members of the HSBC Group outside of the UK aren’t covered by the rules and regulations made for the protection of investors in the UK, including the depositor protection provisions of the Financial Services Compensation Scheme.

Packaged retail and insurance-based investment products aren’t intended for or promoted to clients located in the EEA. By applying for or transacting in any such products, you’ll be deemed to have confirmed that you’re not located in the EEA at the time of such transaction.

Ratings and reviews

Genius app I was trying to apply a new credit card. But it stuck on the page after clicked the "Continue/Proceed" button every time. You dun know there is an error or not, or long responding time. It works so well when back to previous page. I keep retrying, remain no response. Later you can't even picking a card to apply and the screen keep rendering "loading...". Bad experience and time wasting. Better use online banking instead of this stupid app.

It locks in your mobile device with the system! In 2022, tried to activate the replaced credit card via this app, nothing or no option available in the app to do so! More rubbish!

The app was great to use but recent updates have made the experience worse. For example, screenshots are disabled which means there is no way to send proof of payment/transfer or record keeping; there should be an option in the settings with disclaimer that if screenshot is enabled, we acknowledge the risk. Secondly, the app will not launch after a period of time and will stick on the loading screen; you need to reboot the phone to be able to use the app.

What's new

We’ve been working hard to improve the HSBC HK App. Update now to:
• Visualise your wealth projection with Future Planner
Need help? Chat with us 24/7 from the Support tab.
Investment involves risk. T&Cs apply.