MyLebara

Lebara Limited

About this app

Welcome to MyLebara!

Manage your account anytime, anywhere.

• Top up using a credit or debit card or PayPal.
• Check your balance and allowance.
• View your recent activity.
• Get online support.

The MyLebara app is free, but data charges may apply. It is available in France, the UK, Germany, Denmark, Netherlands, and Spain.

Don't have a Lebara SIM card? Order a SIM at lebara.com to enjoy:
• Great deals on mobile bundles
• The Orange network quality
• Free SIM card

Ratings and reviews

Absolute garbage fire app. I've never seen such an atrocious mobile network app in my life, and can't understand how it has the rating it does. It's unusable, endless network error messages, endless loading wheels to no where. Three reinstalls, two phone restarts, and 30 minutes later I've only just managed to add my number before it crashed again. Thank god this sim doesnt have a contract because I doubt I'll be doing this for long.

Very disappointing minute tracking. I’m appalled by how unreliable Lebara’s international minute counting is. The first time it happened I contacted customer service with evidence and was offered a refund, but it keeps happening every time. I’m repeatedly told I’ve run out of minutes, yet when I add up my call history I still have several minutes left - the last time I had 20 minutes left. I cannot constantly police my usage and ask for corrections. It really undermines trust in the service.

The app itself is fine, lets you check your usage etc. Easy enough to use and looks ok. The issue I have is the app registers App Links for the Lebara website but doesn't support the web pages, so if you go and search for esim support on lebara, once you tap the link to go to the help section on the site the app will open on the homepage without displaying the article you wanted. It can be quite frustrating when you are looking for a support topic.

What’s new

We're always making improvements to our app.
In our latest update, we've introduced some bug fixes to improve performance.