
Anupong Torranin
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After some app update, I was unknowingly logged out. when tried to log in again, I cannot. Using the 'forgot detail' link got me no where. Tried contact support via their web system also got me no where. they keep sending email link to 'forgot detail' and the password reset email never arrived. The 'forgot detail' link did not work either accessing from app or from website.
1 person found this review helpful

Andrew Kopacz
Just a plain bad app. User interface is bad (why do I have to keep going back to get to the home screen and my card after finding a lounge at the airport?) and keeps logging me out. That makes it awkward when standing in line (the lounges are always low tier) and trying to remember the password.
1 person found this review helpful

Adrienne Michetti
The app recognizes my username but the website does not. Support replies to my request for help by telling me they've solved my problem. Folks, Priority Pass used to be the only way to get lounge access if you didn't have airline status. It isn't anymore. There are plenty of other options. This "service" not only costs $100+ USD and then per-visit fees. Signed, a member since 2014 who won't be renewing.
2 people found this review helpful