
Zoe Michele
I've had two of these bulbs. they are hard to connect to the phone and worked for a while but I had one stop connecting to the app after a year and the second one has just now after a year and a half stop connecting. I tried reconnecting them doesn't work. At the price they are, they should have lasted for years. The bulb still work They just don't connect to the stupid app. I'm going to have to find a different brand. this o
7 people found this review helpful
Signify Netherlands B.V.
August 28, 2025
Hi.
Thank you for sharing your experience. We're really sorry to hear that both bulbs stopped connecting to the app after working well initially.
We would like to assist you on this therefore please reach out to us by opening your WiZ application and going to (Discover> Help Center > Live Chat).
We look forward to resolving this issue soon.

Alejandro G
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does not connect. after creating an account, and Select a room to config. I only get an orange bar saying that network error. I've tried different Days at different times and get the same error. it's frustrating to have a bulb and not being able to use it -- reply to support can't really access that menu when login in and creating a home. no option like that is available.
Signify Netherlands B.V.
August 31, 2025
Hi.
Thank you for your feedback. We’re sorry to hear about the connection issue and the difficulty accessing setup options in the app.
For further assistance, please contact our support team via e-mail at support@wizconnected.com.
We’ll be glad to help you resolve the issue and get your device up and running.

Luis Antonio Rodríguez
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Automations to turn on 30 minutes after sunset were working and haven't worked anymore in the past few days. I had an automation to turn the lights on at a fixed time, only for a couple days, and I deleted it, but now my automation to turn on 30 minutes after sunset isn't working and lights are going on at the fixed automation time I no longer have. Automations we see on the app are being ignored
2 people found this review helpful
Signify Netherlands B.V.
May 5, 2025
Hi.
Thank you for sharing your experience with us. We're truly sorry to hear about the issues you're facing with the automations in the WiZ app.
For immediate assistance, please reach out to our support team by opening your WiZ application and going to (Discover> Help Center > Live Chat).
We look forward to resolving this issue soon.