
Zoe Michele
I've had two of these bulbs. they are hard to connect to the phone and worked for a while but I had one stop connecting to the app after a year and the second one has just now after a year and a half stop connecting. I tried reconnecting them doesn't work. At the price they are, they should have lasted for years. The bulb still work They just don't connect to the stupid app. I'm going to have to find a different brand. this o
42 people found this review helpful
Signify Netherlands B.V.
August 28, 2025
Hi.
Thank you for sharing your experience. We're really sorry to hear that both bulbs stopped connecting to the app after working well initially.
We would like to assist you on this therefore please reach out to us by opening your WiZ application and going to (Discover> Help Center > Live Chat).
We look forward to resolving this issue soon.

Alejandro G
- Flag inappropriate
- Show review history
does not connect. after creating an account, and Select a room to config. I only get an orange bar saying that network error. I've tried different Days at different times and get the same error. it's frustrating to have a bulb and not being able to use it -- reply to support can't really access that menu when login in and creating a home. no option like that is available. ***** update After emails with support, we've been abble to pair light bulb. App did had an issue, with timeZones. Rating+
Signify Netherlands B.V.
September 26, 2025
Hi Alejandro,
Thank you for leaving us an update review, and we are so happy to know that our support team has managed to resolve the issue for you.
Please know that we are always available to help, and should you ever require any assistance in the future, please feel free to reach out to our support team again.
Thank you for choosing WiZ!

David Cameron
- Flag inappropriate
- Show review history
I appreciate that you respond to all bad reviews, but it's been years, and this app is still very subpar compared to Wiz V1. I have become accustomed enough to the new app to where I can deal, but aside from scheduling, it's a 1000% downgrade in usability compared to the original Wiz V1 app. Additionally, we really need to have widgets that are the same size as Wiz V1's app offered. I don't understand why a company removes functionality from an app when redesigning it. You've had time to fix it.
23 people found this review helpful
Signify Netherlands B.V.
September 2, 2025
Hi.
Thank you so much for taking the time to share your honest feedback. We truly appreciate your patience and continued use of the app despite the frustrations you've experienced you have with widget.
To assist you on this, please reach out to us by opening your WiZ application and going to (Discover> Help Center > Live Chat).