
Adriana Piele
I can no longer get past the login screen. App worked fine on an older device, but on Google Pixel 7 / Android 14, it gets stuck in a loading loop after opening it. Resetting the app periodically (when the process is so convoluted) is not acceptable. I've been a customer of BT for more than 10 years, but all my main interactions happen through this app, so it's time to move on to a bank that has the time, resources & motivation to make things work easily for their customers.
39 people found this review helpful
Banca Transilvania
September 25, 2024
Hello! We apologize for all inconvenience and we are looking forward to solving it asap. We kindly ask you to write to us at INO chat from the BT24 login page, bt24@btrl.ro or call us at 0264308028 as soon as you can. Thank you & kind regards!

Albert Antonesei
Terrible app, made the bank account for the low debt but I'd better pay some annual dept for a bank account than to have a terrible app. It doesn't work properly, it lags, it crashes, if you log out and try to log in within 5 minutes you will be unable. The GUI it's completely wrong, too much stuff just sitting around on the screen without a propper use. When I opened the bank account I raised this concern about the app, but they assored me that they are working in it. It seems not...
30 people found this review helpful
Banca Transilvania
June 29, 2024
Hi! We apologize for the inconvenience. To check and try to solve your problem we need more details from you. Please call us at 0264308028 or write to us in the Ino chat. Thank you & kind regards!

Alexandru V. Diaconu
The app started to fail from the beginning, I have it installed from summer 2023. I tried updating it, reinstalling it and even switched phones (not for this reason, I just upgraded) and it worked for a few hours and a few logins and now it is the same as before it loads the logo when I open it and it keeps doing that. It never recovers from it. In this case it's useless for me. I have to login from a laptop just to have a look and it seems I'm not the only one. Just look at the rating..
12 people found this review helpful
Banca Transilvania
December 19, 2023
Hi! We thank you for taking the time to write us. To check and try to solve your problem, we need more details from you. Please call us at 0264308028 or write to us at bt24@btrl.ro.