
Gheorghe S. Volda
I was using this app last year, and I was working just fine. After they killed NeoBt, I was forced to try this app. Horrible, it would not register my number. I would receive the sms, but it would not autofill in the app. I spoke with a few representatives from BT, the same answer, the phone is the problem. I switched the phone, but still no success. The application is horrible, is not working, and nobody can give a response or help me with my problem.
21 people found this review helpful

Laurentiu Niculescu
As a Romanian citizen residing abroad, I was unable to install this app. It seems that the app only knows how to register you with your Romanian ID, even if it's saying that you can use your passport or ID from your residing country. As I'm abroad, the other option (go to the bank subsidiary) it's not an option. Tried to discuss with someone in call center, but after 25 minutes of waiting on the line, I hangup. Not recommended to be installed from abroad.
14 people found this review helpful
Banca Transilvania
November 27, 2025
Hey! We apologize for the inconvenience and we look forward to resolving it as soon as possible. Please write to us at contactbtpay@btrl.ro or use the contact page: https://en.intreb.bancatransilvania.ro/contact/. Thank you and kind regards!

Adrian
Moving to a new phone it's s nightmare with BTPay. Even if they claim they have modern options with facial recognition, scan the document for validations, these are just fake. At the end they will tell you to go in person to a BT office, because the validation did not succeded. This is not first time...last time when I was forced to upgrade the app to a major version, I've gone through a similar experience.
36 people found this review helpful
Banca Transilvania
November 28, 2025
Hey! We apologize for all inconvenience and we will try to offer you more pleasant experiences in the future. Thank you & kind regards!