CAINIAO - 挑戰全港集運最低價

菜鳥

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About this app

CAINIAO APP is developed by Cainiao Network, a subsidiary of Alibaba, and supports cross-border mailing of package orders from large online shopping platforms such as Taobao, Tmall, Pinduoduo, and JD.com.
Consolidate shipments anytime, anywhere and manage cross-border online shopping packages at a glance! Covering the markets of Hong Kong, Singapore, Malaysia and Australia, including air and sea transportation routes from mainland China to Hong Kong, Singapore, Malaysia and Macao.
• Worry-free consolidation and transportation—buy Taobao products as much as you want, cross-platform online shopping is hassle-free
• Convenient and fast—automatically import Taobao and Tmall orders
• Compensation for late arrivals - Compensation for overtime commitment
• Compensation for lost and damaged packages—coverage for lost and damaged packages
• Station pick-up—In some countries and regions, in-station pickup related functions are provided

Ratings and reviews

Very unreliable delivery, and won't refund or compensate you as they advertised. I had three shipments done from them. One was as usual as expected, the other two has been in limbo for over two months. Everytime I ask them what happened, they just keep apologizing but never solve the problem, leave alone asking for refund or delay compensation as they advertised. So I ended had to buy all the stuff all over again and got them shipped by aother courier and missed out lots of important usages.

Yesterday I have selected all goods that I had bought, merged n paid for the logistics cost. But today I went into the Apps, there are 6 items which are part of yesterday's merged shipment were left out... I have to merge again the left out 6 items and paid again for the logistics cost for the remaining 6 items... Cannot understand why there were 6 items logistics cost already paid for but hv to pay again today...? Can Cainio explain to me pls... thk you.

They say an item has arrived in my consolidated package but it never did. refused to work to help, until the window is closed and told us they couldn do anything and for me to try better. worst platform I've used for such.

What’s new

1. The app icon has been revamped and the updated activity style brings a brand new feel.
2. The homepage has been completely redesigned with a more streamlined layout and a cleaner look.
3. Bug fixes and performance optimizations have been made for smoother operation.