
Larry Godejohn
So, as it turns out, even if you make a transfer from your checking account into your Marcus savings account, they will put a 5 day hold on what is already YOUR money. Sadly, even to the point, they will bounce a transaction or bill even though it's there and has been removed from your other account. There is no reason for a hold on the accounts that you've already spent days jumping through hoops to legitimize and have proven your own. I can even understand if it was something new.
9 people found this review helpful
Goldman Sachs
August 11, 2025
We apologize for any inconvenience this has caused. If you initiate an ACH transfer through Marcus from a linked external account, funds typically take 1-3 business days to process, and will generally be available in your Marcus account 5 business days after you initiated the ACH transfer. We'll be sure to forward your feedback to the right team.

Suzanne Roussin
Meh. Not bad, nothing fancy. Limited options. But it's good for what I need to do, which is automatically transfer money to my Marcus savings account from an external bank's checking account every month. Glad you increased the interest rates for my savings accounts. I'd rather have competitive interest rates than a fancy app. As long as the app isn't buggy, which it's not, so I'm good.
16 people found this review helpful
Goldman Sachs
April 5, 2023
We certainly appreciate you taking the time to share your feedback, Suzanne. We'll be sure to share this with the right team.

Pranav Agrawal
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One of the worse accounts in terms of app, site, and general process. Eg. I made a transfer to another account after verifying it. They blocked that transfer, and didn't even let me know. I got a call once that I couldn't pick up. They didn't call back, leave a message, send an email, nor a text. I waited for the funds to show up. When I called they told me they put my account on hold! Also, they send you a passcode and ask you for it on the call. Anyone can pretend to be them and take that code
17 people found this review helpful
Goldman Sachs
April 22, 2024
We apologize for the inconvenience this has caused. Marcus takes your privacy and security very seriously and in doing so we have certain procedures in place. Your feedback has been forwarded along to our team.