Ahmad Samy El-Sayed
- It was the worst experience ever. - They couldn't deposit my local transfer except after more than 30 days and 2 requests, each took 5 working days. - International transfer didn't reach the receiving bank. The reference number is wrong in the application. I had to cancel the whole transfer, and guess what! It will take them 10 working days to refund me!
We sincerely apologize for the problem you have experienced. Make sure that we are working to fix it. If you would like to discuss the issue further, do not hesitate to contact us on this number 8001000081. Or via Email: customercare@urpay.com.sa
Adeel Jafri
The app is asking "City and Bank" details when i want to send money through money gram to a beneficiary to which i am sending money since 8 or 9 months. And these drop down menu do not work at all. When you save it displays an error and it doesn't proceed. Since i am here for a complain i will give it 2 stars. Otherwise the app is very good, have not faced any issues since 8 or 9 months of use. I will improve the stars when the issue is resolved. Thanks
20 people found this review helpful
"Hello , We sincerely apologize for the problem you encountered! Please contact us on this number 8001000081 or you can also write to us via our email to solve your problem as quickly as possible: customercare@urpay.com.sa"
Ruby Cacao
Hello sir.. For the past few months I love your apps because it's so easy to send money to the Philippines but this month I'm so sad because I tried many times to transfer money in the Philippines but the last page for confirming the transfer it always disappearing.. and I called the helpline but they just keep repeating the same solution that they are saying to fix it but they are not fixing it.. so I deciy to uninstall it.. but after I uninstalled it it didn't work.. please 🥺fix it
5 people found this review helpful
We sincerely apologize for the problem you have experienced. Make sure that we are working to fix it.