HSL - tickets & route planner
3.2star
23.2K reviews
1M+
Downloads
Everyone
info
About this app
With the HSL app you can buy tickets for Helsinki region public transport, find the best routes and get targeted traffic information. In the HSL app you will find e.g. single, day and season tickets for both adults and children. Bus, train, metro, tram and ferry – all with the same app. You can pay easily e.g. with a payment card.
In addition to tickets, there is also a journey planner in the HSL app. Journey planner tells you e.g. the best route and the ticket, which is needed for the route. In the HSL app, you can also see up-to-date transport information for the areas and lines you have selected.
In addition to tickets, there is also a journey planner in the HSL app. Journey planner tells you e.g. the best route and the ticket, which is needed for the route. In the HSL app, you can also see up-to-date transport information for the areas and lines you have selected.
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Location, Personal info and 5 others
Data is encrypted in transit
You can request that data be deleted
Ratings and reviews
3.2
23K reviews
PC Clymer
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July 13, 2024
Absolutely the most worthless app ever. So glitchy! Takes you to the same screen over and over again after you've pressed enter or next. Constantly asking for a verification code, I can't get them here and they won't send them via WhatsApp, to set up an account even though I'm using it as a "guest". By comparison, the Pilet.ee app in Estonia is amazing!
Helsingin seudun liikenne
July 15, 2024
Hi. I apologize for the issue with registration. If you still have time please delete app and re-install. Then proceed onboarding by not creating an account (if you only need single or daily tickets). If the problem persists please contact our customer support and we will look into this with detail. Best regards, Joona/HSL
Justin Richardson
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August 19, 2021
If it's not broke dont fix it. Just get it right and chill with the updates . Ever since this latest version if you buy a ticket and go use another app ex: spotify to listen to music on your trip, your route is lost and you have to search all over again. It keeps prompting you to buy a ticket when you already have one. Tickets fail to load in a timely manner which gets you left at the bus stops, and it crashes constantly. It was so much easier and simpler to use before this version.
22 people found this review helpful
Helsingin seudun liikenne
August 20, 2021
Hi! Thank you for your feedback. I apologize for the issue. We strive to improve the app's technical performance in the future versions. Best regards, Iiro / HSL
Andy Bravo
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December 29, 2023
There is a bug where you cannot verify a non-Finnish number, rendering this app useless. The issue is well documented and has been ongoing for >1 year, so I have to assume the developer / agency just doesn't care. HSL and the general difficulty of using public transit in Helsinki as a result is a black mark on the entire country.
32 people found this review helpful
Helsingin seudun liikenne
January 16, 2024
Hi. I apologize for the registration issue and a late response. We do have downgraded service level for some foreign operators. Long term solutions include re-building the registration flows to help guests in HSL region. Our customer support has some workarounds available + vendors and ticket machines operate as a backup. Kind regards, Joona/HSL
What's new
Thank you for using HSL app!
In this update:
- New onboarding experience
- Disabled adding new Pivo
- Changes in backend and other small improvements and bug fixes
Your opinion is important, so please leave a review and tell us what you think about the HSL app.
In this update:
- New onboarding experience
- Disabled adding new Pivo
- Changes in backend and other small improvements and bug fixes
Your opinion is important, so please leave a review and tell us what you think about the HSL app.
