![](https://play-lh.googleusercontent.com/a-/ALV-UjXmt-FHjHBaiXsdsihh7eXa7on1ubZ4afaXg3kw3rOPKfjXOpOw9w=s32)
Swas P
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I don't know why it charged sms notification although the app was installed. Please let user turn off this config, no sms notification when the app is installed. So many extra fee, sms charge, atm fee (I don't even use the atm anymore)
![](https://play-lh.googleusercontent.com/a/ACg8ocJ983lHC4ksP8xLdcmCvFEmCBEpUUxjLYTXZb6oFvVi-ciVnQ=s32-mo)
Annisa Putri Bintang
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I always use this app to send money to my friend in another country. But today, I can't. The app doesn't respond. It is responded, but only until the page that I need to enter the amount of money I need to send. After that, it doesn't respond. I can't hardly say it is lagging since it is still respond when I put the account number, but the rest? No. It completely doesn't. So, im dissapointed
5 people found this review helpful
PT Bank Rakyat Indonesia (Persero) Tbk.
April 23, 2024
Hai Sobat BRI, mohon maaf atas ketidaknyamanan yang dialami. Guna pengecekan silakan kirimkan detail kendala yang dialami melalui WhatsApp BRI 08121214017 atau Email callbri@bri.co.id dan jika sudah tidak mengalami kendala kami harapkan bintang 5 dari Sobat BRI. Tks~Shima
![](https://play-lh.googleusercontent.com/a-/ALV-UjVwhkZ7O-YmjhPEBZunK-Yr6FTwBmjbpngOzA9le60mQtKnjYjT=s32)
Muhammad Alvin Ali Fikri
non existent customer service, not for the simplest problem as i concerned. bad sign up experience and the error itself not verbose enough for me to understand what's wrong with my data. CS from whatsapp doesn't help either with its "template" answer. definitely better not to develop the app if everything must be done in nearest bank office.
4 people found this review helpful
PT Bank Rakyat Indonesia (Persero) Tbk.
April 7, 2024
Sobat BRI, mohon maaf atas ketidaknyamanannya. Apabila terdapat kendala mohon kirimkan detail kendalanya melalui email callbri@bri.co.id atau melalui Instagram BRI @bankbri_id. Jika sudah tidak mengalami kendala kami harapkan bintang 5 dari Sobat BRI. Tks~Mawar