Aqilah Rasat
In the menu, bottled drinks are available but when you order, the items are not available. The shop cannot cancel order from unavailable order. So you have to go on the app and chat with CS. Every CS reply takes 30minutes. Sometimes longer. Just to cancel an order. Update your inventory. Or automate cancellation for unavailable items. Or you know, do both.
7 people found this review helpful
Hi there, thank you for taking the time to leave us a review. ZUS Coffee is constantly looking to improve our consumer experience and we are sorry to hear that we missed the mark here.
Please let us improve your experience by reaching out to us via ZUS App Live Chat or contact us at WhatsApp, 60128161340.
christy Philip
I'll give 0 stars if there is an option. The app has been glitching for at least 2 days where the keyboard doesn't pop up, can't search pickup locations and just useless. How can I order coffee if the app is not even working. Please fix it asap. Or inform your customers your app isn't working or a workaround to get coffee , it's giving a really bad impression. As I was impressed with it initially
12 people found this review helpful
Hi there, thank you for letting us know. ZUS Coffee appreciates your honest feedback as this will definitely help better our services.
Please let us sort the matter out for you by reaching out to our team via ZUS App Live Chat or contact us at WhatsApp, 60128161340. We are eager to improve this for you and other fellow ZUSsies!
Yasunori靖程
1. if turn off notifications, the top screen of the app will keep blinking. 2. I order a handcrafted drink but voucher cannot apply due to system cannot recognize I choose a handcrafted drink. 3. the promotion ads is misleading, it say top up at least or more than Rm 30, you get extra 20%. however is a joke, it give me a 20% discount voucher. I still like to choose ZUS but I get bad experiences with the apps
3 people found this review helpful
Hi there, thank you for letting us know. ZUS Coffee appreciates your honest feedback as this will definitely help better our services.
Please let us sort the matter out for you by reaching out to our team via ZUS App Live Chat or contact us at WhatsApp, 60128161340. We are eager to improve this for you and other fellow ZUSsies!