Shaneal Wynter
I've had Wiz devices for over 2 years. Eveything works in the new app but the old app still controls integrations and some devices don't work on the old app so they appear as unavailable for integrations and sometimes take forever to show connected on the new app. There is a major disconnect between versions yet they are both still used and it's causing issues.
Signify Netherlands B.V.
22 May 2024
Hi Shaneal.
Thank you for leaving us a review and bringing this issue where both versions of the WiZ applications are sending separate actions to our attention.
To assist you on this immediately, please reach out to us by opening your WiZ Connected application and going to (Settings > Help Center > Live Chat).
We hope to hear from you soon.
Cathy S
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What happened to Vacation Mode? The original wiz app made it so you could set your lights to vacation mode, so the lights would just randomly turn on and off. Now you no longer have this option. You have to set certain times which makes homes look more suspicious, if people were to watch your homes and the lights are coming on and off exactly the same time every day. Very disappointed.
2 people found this review helpful
Signify Netherlands B.V.
4 May 2024
Hi Cathy. Thank you for sharing your feedback with us regarding the absence of Vacation Mode in the new version of our app. We understand your disappointment and apologize for any inconvenience this may have caused. Please reach out to our support team via the apps by going to (Settings > Help Center > Live Chat) for clarification on this matter.
David Oswald
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Unknown problem, something went wrong. This message will drive you crazy as you try to use the app to log in, to adjust your lights, to turn them on and off. But the Wiz website will state no outages reported, of course. So all is well. Update after getting in a chat with support: The recommendation was to uninstall and reinstall the app. That took care of it. Upgrading by a star. I'll upgrade again if we can go awhile without incidents
2 people found this review helpful
Signify Netherlands B.V.
8 May 2024
Hi. Thank you for sharing your experience with us, and we apologize for the frustration caused by the issues you encountered with our app. We're glad to hear that you were able to resolve the issue by reinstalling the app and that our support team was able to assist you. Feel free to reach out to them for any assistance required.