Michael Takahashi
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App works well enough. Unfortunately, because this particular version of the app manages to crash less than once-a-week, I can see that my garage door opener drops off line within a day of "resetting" it. Cycling the power usually works to restore the network connection, but I have had to go through the whole "set-up" routine a few times over the last couple of years. No other wireless things in the house have this network problem.
4 people found this review helpful
Emily Wakley
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5/2024 edit. The app now operates better. It wasn't the delay it was that the app wouldn't open without problems. Updates seem to have fixed that. Continue to give a 2 star rating because the door accidentally got deleted from phone being in my pocket. Why is it so easy to delete a door. I've had that almost happen before with a slight touch. What a pain to reconnect again.
2 people found this review helpful
Overhead Door Corporation
March 22, 2018
Hi Emily, Aladdin Connect is UL approved so there are audio and visual warnings when activating the door with the App. These take a minimum of 5 seconds which may cause a slight delay. For no history activity, please reach out to us directly at 1-866-599-4995, so we can provide you more assistance. Reference this review when you call. Thank you.
Robert Vecchio
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Nothing but problems. made a network change, prepare to spend days trying to reconnect. just a frustrating nightmare. when it works, it's great, but too often it doesn't work, and it's a headache. I'll never buy another genie product for the experience with their connect alone. I can't get the app for older devices now either. update: unit will not connect to any wifi network, online functions are all negated, Aladdin is junk, customer service just wants to charge me for a repair! rofl gtfo
2 people found this review helpful
Overhead Door Corporation
September 24, 2020
Hi- This should be corrected in the latest version 4.2, please uninstall the app and reinstall with the updated version. If you need further help call us at 1-866-599-4995.