David Storicks
This app is the reason I am leaving the bank. It glitches and refuses to load. If you leave the app to check something, it will not allow you to get back in. It just keeps loading. The layout is confusing, and information is rarely up to date. It still doesn't allow QR codes for transfers, which is pretty standard in hanoi. As for the website, that's another confusing ordeal. Spend less time trying to offer me a credit card and more time on operations and customer satisfaction. #prioritymember
6 people found this review helpful
Standard Chartered Bank PLC
15 January 2024
We are sorry for the unexpected experience you had. To help us pinpoint the problem, please call Client Care Centre (24/7) at HCM (+84 28) 7300 0730 / HN (+84 24) 7300 0730 in case of urgency, or send the details from your registered email to Clientcare.vn@sc.com, we will contact you within 10 working days.
Lynne Tierney
Never mind the slow app with no QR codes, the entire experience with this bank is poor. Would recommend expats in Vietnam consider another bank. Next to impossible to transfer your money internationally with them. They request lots of documents and are slow to respond once you submit. Also, I often use my cards to buy things overseas and in my home country. Despite knowing I am an expat and am likely to spend abroad they block my card and are slow to unblock once they know of the mistake.
Standard Chartered Bank PLC
20 May 2024
We are sorry for the unexpected experience you had.
To help us pinpoint the problem, please call Client Care Centre (24/7) at HCM (+84 28) 7300 0730 / HN (+84 24) 7300 0730 in case of urgency, or send the details from your registered email to: "Clientcare.vn@sc.com" and we will contact you within maximum 10 working days.
David Arnold
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WORST app ever. After a forced update, the app just spins and spins, cannot log in. One time I logged in and it tried to force me to turn on something called INBOX. Could not escape it. Try getting the app developers from VIETCOMBANK. That app works perfectly with 100 times more features.
3 people found this review helpful
Standard Chartered Bank PLC
2 May 2024
We are sorry for the unexpected experience you had.
To help us pinpoint the problem, please call Client Care Centre (24/7) at HCM (+84 28) 7300 0730 / HN (+84 24) 7300 0730 in case of urgency, or send the details from your registered email to: "Clientcare.vn@sc.com" and we will contact you within maximum 10 working days.