Billy Duff
- Flag inappropriate
- Show review history
Unbelievable experience. First mobile data just slows to a crawl. Can't do anything. I need my connection for work and start chatting with an agent. Turns out it was a bot that decided it was best to start resetting everything and doing all this nonsense leaving me without ANY service for a good minute. Finally got that back and mobile data is still slowed to a crawl. Phone service is basically a utility, and I don't have issues getting electricity when I need it. 100% unacceptable
4 people found this review helpful
Scotty Braunworth
- Flag inappropriate
- Show review history
very well priced. uses VZW service. But signal goes out often and I drop a ton of calls. So happy but not so happy. Love the price. the service is a little janky. I do pick up 5G on and off back and forth to LTE at my house. sometimes the 5G pops up. Update almost 2yrs later: Visible has gotten much better in my opinion. They have the 2 main choices. $25 and $40. Most would be perfectly fine with the $25 especially since it's unlimited. $40 has some Xtra doodah's most wouldn't even care about.
6 people found this review helpful
Hai Le
Transferring your line, especially without a normal customer support representative, is difficult. If that fails, your only reprieve is the email associated with the account and you better hope that Visible will send emails that you can receive. Otherwise, you risk the chance of losing your number forever. Thank goodness that Verizon was able to step in and re-port in the phone number without any assistance from Visible. Nightmare of an experience
1 person found this review helpful
Visible Services, LLC
1 June 2024
Hi, this is definitely not the experience we want our members to have at Visible, and we’re so sorry this has been an issue for you. Please reach out to our Care team via web/app chat, or via social media to resolve your issue.