Rachel Gratis (indyana207)
Easy to update pet and account info in the app, and the claim submission process is about as simple as it can get. Select the pet, snap a photo of a paper invoice or upload a PDF from your vet, and submit for review. Messages let you know status updates and note when you need to upload more documents. Been using Healthy Paws for years, and there was only a single instance where somehow my photo attachment didn't upload (they reached out via email to get the file).
3 people found this review helpful
Healthy Paws Pet Insurance
4 January 2024
We are so happy that our app simplifies updating your pets account and the process of submitting your claims. Thank you for taking the time to share your experience with the app and for being part of the Healthy Paws family!
David Wallace
Healthy paws, as a company, is fantastic! The app, however, has gone downhill since they took away the ability to add photos instead of having to take the picture of the receipt. When using online services like 1800 petmeds, I can't attach the bill statement. I now have to print out the receipt and take a picture of it. Not the end of the world....but inconvenient for sure.
44 people found this review helpful
Peyton Roque
This app used to be so simple! You log on, snap or load a picture of your invoice and tap submit! Now, with more vets going virtual and paperless invoices its so complicated! You can't load pictures from your gallery into the app to submit. You have to go to the website and then, and only then, can you submit a downloaded invoice. Like others have said.. Bring back this feature. It was one of the better features you had.
46 people found this review helpful