Securus Mobile

Securus Technologies, LLC

About this app

The Securus Mobile app now requires Android 9.0 or higher. Please update to the latest version.

The app provides the following features to easily setup and manage our incarcerated connection services:
• Create a Securus Online account (required for app and website access)
• Change password and 4 digit PIN
• Setup security questions for easy password reset
Video Connect®
• Enroll in Video Connect, schedule a video session with an incarcerated individual remotely from anywhere in the world where you have Wi-Fi or cellular data service at all Securus sites that offer Video Connect.
• Enroll in Video Connect subscriptions (where available)
• Access and view your upcoming scheduled video sessions
• Sync details of upcoming video sessions with your calendar
• Receive notifications for upcoming video sessions
• Manage photos for identification, view transaction history and manage credit/debit cards
• Test Wi-Fi/cellular connection to determine quality of Video Connect
*For best results and to reduce echo, use a headset or ear buds with microphone for Video Connect

Prepaid Calling Account Management for You
AdvanceConnect – fund this account to receive calls to the phone numbers you choose from your contact. You can:
• Enroll and add funds to AdvanceConnect account to always be ready for a call
• Select a call subscription package (where available)
• See available funds
• Add or change phone numbers that can receive calls
• View call details and transaction summary
• View the last call attempt to a number
• Block or unblock calls
• Enroll in AutoPay or TextPay
• Update or change credit/debit card information

Securus Debit – deposit funds to this account for your contact to use for:
• Calling any number they choose
• Purchase music, games and movies for their tablet
• Schedule and pay for a Video Connect session
• Purchase stamps to send eMessages and eCards
Feature availability varies by facility

Messaging Services
eMessaging™
• Sign up, purchase ‘stamps’
• Send and receive messages
• Send and receive eCards - digital greeting cards to encourage and uplift
• Attach photos to messages
• Snap n’ Send™ - Snap a selfie or choose from your gallery to send a photo to your contact
• Multiple attachments – attach up to 5 eCards and photos to your message
• Transfer stamps to your contact or prepay for them to reply
• Send a 30 second VideoGram
Feature availability varies by facility

Text Connect – send and receive short text messages. Limited availability

Ratings and reviews

It rarely works. Either I can sign in & get told "this person doesn't have this feature" when they do, or the app won't even open. I've cleared cache, I've uninstalled/reinstalled, I've tried opening from my apps & the playstore. Nothing helps. It crashes on the inmate's end as well. Also you only get 160 characters per text which are 10cents per text. Adds up FAST! 160 characters is nothing! This review is 429 characters...

Cannot get into app, every time I try it says there is an error, ive tried looking for updates for the app and the phone. Nothing. Tried to uninstall and reinstall install but it still does that same thing. And of course this happens to happen when I buy a a good amount of stamps and texts so I can get a hold of my loved one. Please fix app. Asap. Also it keeps having a problem experiencing technical difficulties which is not letting me sign in at all. Please fix app. Asap.

this app is the best example i have ever seen of why monopolies are bad for consumers, and i have an economics degree. text connect repeatedly fails to work in every capacity. somewhere between every single day and once per week, i click on my contact in text connect, and it throws me an error stating that the service is not available at the individual's site. this goes on for hours. i have no other method of contact. i have given securus over $7k over six months for a service that barely works.

What's new

Bug fixes and improvements.