Kiwibank Mobile Banking

Kiwibank Ltd.

About this app

Welcome to your closest branch. Get it done online, no matter where you are, with the Kiwibank mobile app. This is banking at your fingertips.

STAY ON TOP OF YOUR FINANCES
• View account balances and search your transaction history
• Set up Quick Balances and add widgets to your home screen, or on your Wear OS watch, to get your balances at a glance without having to login.
• Pay your bills or transfer money to family, friends and others
• Manage your payees
• Pay tax directly to IRD
• If you have a home loan with us, you can refix or switch to a variable rate when it's up for renewal
• Set goals using Goal Tracker.
• Do your business on the go. View, authorise or delete upcoming payments, including batch and multiple payments

MANAGE YOUR ACCOUNT
• Change or reset your password
• Update your KeepSafe questions
• Update your contact and tax details
• Send a message using SecureMail
• Personalise your accounts with your favourite photos.

MANAGE YOUR CARDS
• Set up Google Pay and pay with your phone anywhere contactless is accepted
• Set or change a PIN on your cards
• Block or unblock your cards
• Replace your lost, stolen and damaged cards
• Cancel your EFTPOS and debit cards

APPLY OR OPEN
• Open and manage your everyday or investments accounts
• Apply for a credit card
• Order an EFTPOS or Visa Debit Card
• Join Kiwi Wealth KiwiSaver Scheme.

SECURE BANKING
• It’s safe, secure, and backed by our internet banking guarantee
• Securely access your account with a PIN code or biometric with Touch ID on supported devices or
• Log in with your Internet Banking password
• KeepSafe and two factor authentication provide an extra layer of security

GET STARTED
Our mobile app is free to download and easy to set up, you just need to be a Kiwibank customer.

If you need more information about setting up or using our mobile app, you’ll find answers to frequently asked questions here - https://www.kiwibank.co.nz/contact-us/support-hub/mobile-app/common-questions/

Please let us know what you think about the Kiwibank Mobile Banking app under the Contact Us menu in the app.

Ratings and reviews

With this new update I am no longer able to permanently change the reference on the payments I need to make. I changed my reference from "week 218" to "week 219" and when I tapped the tick, it just went straight to the payment, not asking me if I wanted the change I made to be permanent like it used to do. I went out and back in and it had reverted back to "week 218"! Not good enough! Fix it!

They just updated the payment UI. It's now like a dyslexia simulator for me. The text is too small, the font is bad for dyslexia, the contrast is far too low (mid grey text), and on one screen there's a noisy background too. Especially in the statement details, everything but the headings is mid grey text on a black background, not enough spacing or use of bold text to be able to find any visual anchor to not lose your place. You don't want to make a mistake when paying someone; now you will.

Who ever is making design choices, please stop. Every change makes it worse. The app is becoming less cohesive as if teams are designing their own pages in silos. I've been a customer for over 20 years and have never been so disappointed with my digital banking experience. I'm talking about the new page designs, not the Kiwibank rebrand. Both aesthetics and functionality are being ruined. It's utterly disappointing.

What's new

Thank you for using the Kiwibank Mobile App. This release includes improvements and bug fixes.
We’re always looking for ways to improve your banking experience.
Love the app? Rate it now. Your feedback will help us improve!