Judith Yamamoto
When paying, the app no longer gives the option to use my bank account that's been saved, only giving the option of using a new bank account or savings account. I thought it was something new so I entered it again and the app gives me the message that bank account already exists. It seems like they want you to use your credit / debit card so that you're billed a $3.50 fee.
2 people found this review helpful
Tyler Mitchell
I got a new modem from CenturyLink (Brightspeed). There were no instructions in the box except for a paper telling me to download the app for help setting up the new modem, so I downloaded the app. When I opened the app, WHICH IS SUPPOSED TO TELL ME HOW TO CONNECT MY NEW MODEM, the app doesn't open and I get a message saying "please make sure you have an internet connection, and try again". Somebody didn't think through that very well. It fits CenturyLink well though. The worst company ever.
9 people found this review helpful
Julie H
Steer clear. horrible internet, landline is constant static, noise on the line and customer service at the first level is non existent. many times different answers for the same issue. always pushing me to tech support even after I tell them tech is unable to resolve the line noise issue. and the noise issue isn't even the reason for my call. I always dread calling because I know it'll be a long call and likely no resolution. if you are lucky and get past the first level it's better.
64 people found this review helpful
CenturyLink, Inc
29 January 2024
I apologize for any issues that you may have encountered with your service. Please feel free to contact us at talktous@centurylink.com with reference number 79348364 in the subject line and we will be happy to help you. ~Cherie