Reapertg
As many of the other comments on here, too much white space & unnecessary icons/animations, too little actual information. That said, it seems to do what i use it for without any issues. My main gripe, and this may seem like a very pedantic comment, but when opening the app you get a screen to input your 5 digit security number, but are unable to do so until after you have clicked/pressed on the very small 1st box of 5 (not the 2nd, not anywhere around it). Auto selection of box 1 I beg you :)
Santander UK plc
9 May 2024
Hey there! All feedback is greatly appreciated we will be sure to feed this back to our team :) ^HS
Hotdog71
The old app was better, IMO. This one feels clunky and unnecessary clicking between screens to see what you used to see on one page. Also, the cheque scanning function is broken. If your fist attempt at scanning fails and you try to do it again, you get hit with a message that says something like "that didn't work." Options are "cancel or retry." Retry option puts you in a "that didn't work" loop. You have to exit the app and log in again to try and scan the cheque again. You can do better.
3 people found this review helpful
Santander UK plc
18 May 2024
We're so sorry to hear that. Please try deleting and redownloading the app. This should work for you. ^ FD
Jeremy Klein
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Well, Santander have done a fantastic job in taking a previously well-designed app and ruining it. The filter function for transactions (in, out, all) now takes three clicks whereas previously it was one. The transactions are so spaced out with white space that you only see 1 or 2. The associated quick balance widget has disappeared. No ability to change text size despite saying that there is. The response from the developer that you have to change text size for the whole phone is daft.
2 people found this review helpful
Santander UK plc
15 May 2024
Hi Jeremy, thanks for your feedback, we will use this to help improve the app. More info here: https://www.santander.co.uk/personal/support/ways-to-bank/Mobile-app-updates ^NB