Virgin Plus My Account

Virgin Plus

About this app

The My Account app lets you manage your account 24/7 from your phone. Pay your bill, check your usage, grab a travel pass and so much more.
- New! Change your monthly plan right in the app.
- Check your account balance, view, download, print and pay your bill.
- Easily manage your travel usage.
- View your wireless and Internet usage.
- Add and remove add-ons (including Travel Passes for roaming).
- Check out your plan details. Find support from anywhere in the app.

Good to know: We won't charge you data when you use it on 3G/4G/LTE networks. The My Account app is only available to monthly Members. On Prepaid? Manage your account at virginplus.ca/prepaidlogin.

Learn more about app permissions: virginplus.ca/privacy
For app support or troubleshooting, please contact: [e-mail]

Ratings and reviews

I've been with Virgin Plus for quite some time now. Everything works great.love the price, I mean it, it is lower than any of the other providers out there. But I have been having an issue with my account app here, I've been trying to navigate to my channels so I can subscribe or unsubscribe and I have been able to do so, I un-installed and reinstalled the app, I've restarted my phone, I've also cleared the cache and data, I wait minutes and go back in and still nothing. I called and nothing.

Terrible customer service response time. The app disconects often, it's vurtually impossible to get help from a human. Spent 30 minutes to book a phone call, when I managed to book a call, they have canceled the call twice. First I had to wait one hour for a call back, then they said another 15 minutes, and finally, another 1 hour. I ended up speaking to a very helpful agent but only after a few hours of waiting.

App runs horribly, takes an eternity to load. That paired with the prices of basic plans is sending me in the direction of other carriers. I was actually looking to upgrade my phone, but I can't even get the page with the information loaded to do that, so I guess I won't.

What's new

We’ve fixed bugs and made improvements to make your experience better.