
Sabeer
very bad experience with the app even with registration, it takes ages to get the OTP by the time you get it it is expired as it is only valid for 5 minutes. Account details are not fetched and the app keeps on crashing right after login which makes it unusable.
Dubai Islamic Bank Pakistan
December 3, 2025
Thank you for bringing this to our attention. We apologize for the inconvenience. Please share your details at problem.resolution@dibpak.com so we can investigate the issue and resolve it on priority. We appreciate your patience and support.

Saqib Ali
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I am writing to express my deep frustration with the DIB mobile app. Unfortunately, I have not been able to use the app successfully even once, despite numerous attempts and repeated complaints. Password Recovery Failure: I tried to reset my password using the "Forgot Password" option. Every time I reached the final verification stage (after scanning my fingerprint), the app crashed. App Crashes: I have tried over 100 times to recover access, but the app crashes at the same point every time
2 people found this review helpful
Dubai Islamic Bank Pakistan
November 25, 2025
We’re sorry to hear this. Please reach out to problem.resolution@dibpak.com so we can look into your concern right away. Thank you for helping us improve.