RouteThis Helps (Route This)

2.2
411 reviews
100K+
Downloads
Content rating
Everyone
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About this app

Only run this app if you've been referred by a support agent and they've provided you with a code.

RouteThis Helps runs a variety of network tests and diagnostics and allows you to share them with the support representative who's working hard to solve your problem. This information will help them to solve your issue quickly so you can go back to enjoying your product!

Note: The Android location permission gives us access to additional network data
Updated on
Aug 11, 2025

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Location, Photos and videos and 2 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

2.2
401 reviews
A Google user
July 19, 2019
Tech support used this over and over. They weren't able to give me any useful feedback or fix the problem despite the amount of time this app takes to "analyze the network". It also doesn't tell you anything about the results to see if tech support is only giving excuses for their poor products. And, I have no idea of what information was passed to third parties. Apparently, none of the information was useful to tech support as they didn't fix the issue.
61 people found this review helpful
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Balaji Ramanathan
January 29, 2025
Stupid hack of an app. It confirms that my router operates on both 2.4GHz and 5GHz bands, and then gives some vague issue about not being able to reach certain sites necessary for the thermostat to work. Doesn't actually list any sites or IP addresses or anything. It is just a convenient excuse for Carrier to say "it's not our problem, it is an ISP issue". I work from home and am on multiple video conference calls daily. I have a dozen devices connected and working perfectly on my network.
11 people found this review helpful
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Ryan
September 14, 2022
Wow, this is a scary app. Scans your network for a couple of minutes, and then tells you literally nothing. My results said my internet speed was too slow because it was -1MB. Yep, NEGATIVE 1 MB. Ummm, sure. The privacy concerns are valid. It compiles a list of all of your devices on your network and sends it off to their servers with all of the details such as MAC address and your precise location, which it requires. Really sketchy stuff, I would refuse to install if asked to.
130 people found this review helpful
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What’s new

Bug fixes and performance improvements

App support

About the developer
RouteThis Inc
help@routethis.com
165 King St W Suite 103 Kitchener, ON N2G 1A7 Canada
+1 844-370-1732

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