![](https://play-lh.googleusercontent.com/a-/ALV-UjWE7SaB-2SMni5agVyCKWDACrw1o_5Rq0Eo3h-kIlAC0dnOidUy-A=s32)
Marcella “Listing Queen” Johnson
This app keeps freezing and will not allow entry of the pin # to gain access to the Supra lockbox. Also, the screen goes blank when attempting to obtain the key. After closing the app several times, a pink box appears with an error code. My sincere hope is this gets fixed asap. It is too, too HOT (90°+) to stand outside trying to gain access to a lockbox while the app is going bananas AND its challenging to stay on touring schedule because so much time is wasted trying to gain entry to homes.
2 people found this review helpful
![](https://play-lh.googleusercontent.com/a-/ALV-UjUotQpFNI3w6riQ1W9gGxGc8rPdcGvXTcrHU32jXp546UKrUZw6WQ=s32)
Serena Ybarra
The supra app crashes constantly and it's a hit or miss with opening supra boxes, mostly miss and it's embarrassing to not be able to open a lockbox while your clients are watching you for 30 minutes. I've been in the business for over 20 years and I haven't had so many problems before. Supra needs to fix their app on Android, it's ridiculous. We don't have any other options and I'm not switching to an iPhone.
6 people found this review helpful
![](https://play-lh.googleusercontent.com/a-/ALV-UjVuJSU8ASeS68pS_iNKruGH_b4rSIBPQ6axqx0YuWBzwxiimN5Ckw=s32)
Vinny Costa
I'm a real estate photographer and use this app to get access to the properties I shoot. It has been buggy where when I enter my pin or CBS code to access the key, it freezes. Even when I get them in, it says it's connecting but never does. I called Supra customer support and they told me to go into Settings, Apps, Supra and force a stop. That fixed the issue.
1 person found this review helpful
Hi Vinny Costa, thanks for the awesome review. We really appreciate you taking the time out to share your experience with our mobile app.