Dexcom Follow

Dexcom

About this app

The Dexcom Follow app is part of the Dexcom SHARE® system.

Use this app if your loved one is sharing data from their Dexcom CGM app. The Sharer will need to send an invitation to allow you to connect after you have installed the Follow app.

Dexcom Follow is the perfect companion to your loved one’s Dexcom CGM, connecting you to those nearest and dearest to you, even when they’re far away. Through secure wireless connections, Dexcom Follow allows you to view and follow the glucose levels, trends and data of your loved ones.

Whether you have a child who is in college, an elderly parent who lives in another state, or a spouse who is going on a business trip, Dexcom Follow is there to keep you connected and informed.

With Dexcom Follow, you can:
• Monitor your loved one’s glucose activity at school or across the country.
• Receive glucose information from up to 10 different Sharers – children, friends, or other loved ones.
• Respond quickly with the help of customizable glucose alerts and push notifications that can inform you when a Sharer’s glucose levels are outside the norm.

Customer Reviews

This app store should not be used as your first point of contact to resolve technical or customer services issues. In order to protect your privacy and personal information, and promptly resolve any technical or customer services issues you are having with any Dexcom product, please contact 1-888-738-3646.

Dexcom is required to follow up with customers regarding product-related complaints. If
Dexcom determines that your comment/complaint requires follow up, a technical support representative will attempt to contact you to gather more information regarding your comment/complaint.

Ratings and reviews

App will not open. I keep getting the message popping up that the app is constantly crashing. I have tried rebooting. I have tried uninstalling and reinstalling a couple of times, but that is a pain because the originator needs to send a new invitation each time . It is an app that is currently unusable. Very disappointed. Add: The app worked for a couple months and now does not work again. I can not open the app.

App doesn't work. It is always closing itself out and doesn't stay in the notification bar like it is supposed to. I am not getting the alerts like i should, i have to just keep watching it through the day. If my mother's sugar drops through the night while i am asleep and not watching, i am not notified, which is dangerous. We were excited that i would be able to better monitor her sugar and be there if something goes wrong. But the app is almost useless.

I'll change my rating if you can help me actually get it working. I am attempting to follow myself so I can take screenshots for medical reasons. But I click the accept link in the email and the page is blank. Never goes anywhere. My device is listed as compatible. At this point either let us screenshot straight from the Dexcom app or at least let this work. Literally needing to see larger photos of my trends but the data from Dexcom is a hot mess, the screenshot is much better.

What's new

Performance enhancements and bug fixes.