Kennidy Stephens
The rewards system is a joke. You have to order stuff from there many times in order to receive a reward. And I have only ever earned 1 free sandwich (after having it for like 2 years). Most of the time the reward is a cookie or a bag of chips- which is nice. But it is a $1-$2 reward after spending well over $100. The app works okay, but crashes often. It also sometimes takes a really long time to load. But whenever I do order with it, it always goes through, and I always receive my order.
1 person found this review helpful
Sam
I haven't been able to place an order on this app for years. I redownloaded it, hoping it may have been updated, but no... There's no clear place to contact support about any in-app issues from what I can see, and the app will not accept any payment, even cash. I've even had other people try (to make sure it wasn't just me) and they can't either. I've lost so many rewards/offers over the years and wish I could have used them :'( pleeeease fix this!!! I want JJ's soooo much :(
3 people found this review helpful
E. G.
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Decent app. Very user friendly & easy to order. I just wish there was a way to rate your experience. I order JJ pretty often & unfortunately, they don't always get my order right. I'd like to be able to rate it so the store can track customers' experiences & possibly improve. I'm not always able to call the store when I have an issue. It would also be great if you could add a note for customizations.
18 people found this review helpful