
D TJH
5G is not helpful for most consumers but is a huge battery drain, among other trade-offs. please give us a way to unsub from your endless switch to 5G reminder
1 person found this review helpful
M1 Limited
January 23, 2026
HI D TJH. You can unsubscribe 5Go Access through the My M1+ app:
1. Go to the Home tab.
2. Select View Plan.
3. Tap 5Go Access under "Your active add-ons".
4. Unsubscribe.
If you are currently enjoying a free subscription promotion for 5Go Access, you will not be able to unsubscribe during the free period. - Sam

WY Lee
just migrated from changi mobile. trying to figure out the app. where do i add payment card after i tapped into 'payment portal'? It's nothing but a blank, empty page.
M1 Limited
January 15, 2026
Hi WY Lee! Let’s have a closer look at this for you. Please ring up Maxx customer service Hotline at 1693 and say the keyword Maxx when prompted and you will be routed to the next available officer. They’ll be happy to take your call between 9am – 9pm daily. Thanks! - Sam

Jeff Tee
Unable to change from $12 plan to $10 after upgraded. Same for my brother after changing. Please fix as this is against consumer rights!
M1 Limited
January 27, 2026
Hi Jeff Tee, our friendly Maxx Plan Customer Service team is just a call away! Reach us at 1693, any day between 9am and 9pm—we’ll be happy to help. - Sam