The General Insurance® App

The General Automobile Insurance Services, Inc

About this app

The General® mobile app helps you manage your policy anytime, anywhere. Whether you need to get a quote, make a payment, access your ID cards, add proof of insurance to your digital wallet, or submit a claim, The General® makes it simple and convenient

• Quickly get a quote for a new insurance policy with The General®

• Make a payment or schedule a payment using different payment methods.

• Access your ID Cards after signing in for the first time. You can view your virtual ID cards in landscape mode or open the PDF version to see your full legal ID cards.

• Start and submit a new claim, or track the status of an existing claim.

• Log in the way that works best for you using your email address or biometric authentication available on your device.


We’re always looking for ways to improve your mobile app experience. Please feel free to leave feedback about your experience or contact us at [e-mail]. We’re committed to delivering a 5-star app experience.


*Some restrictions apply. Subject to Underwriting guidelines. Not available in all states.


End User License Agreement: https://www.thegeneral.com/legal/app_eula/
Privacy Notice: https://www.thegeneral.com/legal/privacy-policy/

Ratings and reviews

the general has been on "scheduled maintenance" all day. can't get in touch with customer support through the app, can't even log in, and can't call them even because the automated system is the same as the app. it literally hangs up on you. and I'm stranded side of the road for two days because even the roadside is unavailable, when you call into the third party, they can't bring up your account. they say "just call support"..... ok, sure buddy. thanks a lot. maintenance for 8 hours? ok.....

Frustrating...Despite multiple calls to customer support, I still cannot sign in on the app. The site says it can't find my policy! My policy is active, and I'm trying to pay my bill. I am paralyzed because I can't even access my own account or documents. So, I'm about to waste another 45 mins and at least one phone transfer trying to find my info, get them to update it, hopefully pay my bill before I get cancelled, and pray it works this time. I'm switching companies today.

I can never log in to the app. It always says either my email, policy number and/or password is wrong. But I know it's not. I have been trying to log in for WEEKS now. Uninstalling the app and reinstalling doesn't help. Can't go to the regular website either because it brings up an error. I saw that in a previous review, someone was having an issue logging in, and they got a response that it was no longer an issue, but IT IS! I'm very frustrated with the whole thing.

What’s new

Enhanced policy coverage details and improved the display of discounts. We’ve also made updates to improve the overall app experience and reliability.