Telehealth by SimplePractice

SimplePractice

About this app

Attend your appointment without leaving your home or office, or car, or private outdoor spot. With Telehealth by SimplePractice, clients and clinicians can participate in 100% secure, HIPAA-compliant therapy sessions from anywhere. Start video appointments instantly, no login or password required.

Ratings and reviews

Great audio and video quality. However, depending on what app the provider uses to notify you of your appointment, it may not open correctly. I go to the provider's portal to check if can open from there as the text link I received took me to the virtual lobby, but didn't connect me. Had a couple of appointments and we were able to connect after a little hunt for each other. First time, I called the office as well to make sure it didn't report me as no show. Once connected it's good.

I find it dumb when I switch away from the app it doesn't go into picture by picture and doesn't have an option to do that. Also after about ten seconds regardless of setting the app to run in the background, it shuts off your camera and then will end the call. change this. I do virtual therapy this way when I don't go in person and I need to multitask so I can do things on my phone like worksheets while in the appointment.

As an end user, generally, the app is user friendly. It easily adds sessions & reminders to my calenders; Google & Outlook, which I run with Microsoft & Android. In my case, app to platform integration works well. Depending on which device I'm using (laptop, mobile, tablet), I sometimes have trouble logging into my session (code retreval). I honestly can't say if it's the app, my device, or operator error. Admittedly, I'm somewhat I.T. illiterate, so if I can use it, most anyone else can.

What’s new

Thanks for using Telehealth by SimplePractice! Our app is updated regularly to ensure that you have the best experience. This new version includes multiple improvements for video appointments. For seamless access to video appointments, we recommend updating to this version.