Telehealth by SimplePractice

SimplePractice

About this app

Attend your appointment without leaving your home or office, or car, or private outdoor spot. With Telehealth by SimplePractice, clients and clinicians can participate in 100% secure, HIPAA-compliant therapy sessions from anywhere. Start video appointments instantly, no login or password required.

Ratings and reviews

If you leave the app to troubleshoot A/V or anything, you leave the appointment. If the clinician does so, it ends the appointment. Connectivity is poor. We often try to get it to work (sometimes we have the right link but it doesn't let us in) several times with different links and after 10 minutes switch to a phone call if it still isn't working.

The app is very reliable for me, I have not had any issues. The only complaint I have is the inability to minimize the app and multitask; for example, if I want to look at my calendar while talking to somebody through the app, I can't. The app mutes me, I lose connection or it appears I lose connection, but when I come back they tell me "oh I didn't hear anything you said."

Very difficult to use. Can't navigate away from the app on my phone without disconnecting. That means I can't look at my notes for the appointment or check my calendar to schedule for my next appointment. Often, almost always blurry. Even at the highest pixel rating. My therapist appears in a head shot, often most of their face is cut off unless they sit perfectly unnaturally still. Audio is good. Fix the visuals and allow the app to minimize when I need to use a different app on my phone

What’s new

Thanks for using Telehealth by SimplePractice! Our app is updated regularly to ensure that you have the best experience. This new version includes multiple improvements for video appointments. For seamless access to video appointments, we recommend updating to this version.