Telehealth by SimplePractice

SimplePractice

About this app

Attend your appointment without leaving your home or office, or car, or private outdoor spot. With Telehealth by SimplePractice, clients and clinicians can participate in 100% secure, HIPAA-compliant therapy sessions from anywhere. Start video appointments instantly, no login or password required.

Ratings and reviews

Video therapy is fantastic and the app generally does a decent job of enabling it. I have noticed that the app does suffer from connection drops and degradation a lot more often than other platforms like MS Teams, Zoom, WhatsApp, Google Meet, etc. This is especially frustrating because, I suspect, the software is not cheap for therapists and there is better cheaper/free video conferencing technology available.

As other reviewers have mentioned, the app cuts off your call if you leave it - makes scheduling the next appointment very difficult to do! Also, the app took over my phone and put it into call mode, making the audio connection to my car fail. Only after taking away its permissions did the problem resolve itself. Besides that, it is fairly easy to use. Just has some pretty annoying quirks that make me choose the web version every time.

Convenient and simple app as a client. My doctor sends a link that opens into my appointment. The first use requires a quick setup, but then it's just entering my name to join the "waiting room". My Dr joins when ready, which activates audio/video. I like that it also shows me what my Dr sees. If my signal is good, the calls are clear. Two minor annoyances: I use it weekly and it requires an update almost every use, which seems like poor planning. If you open anything else, it disconnects you.

What’s new

Thanks for using Telehealth by SimplePractice! Our app is updated regularly to ensure that you have the best experience. This new version includes multiple improvements for video appointments. For seamless access to video appointments, we recommend updating to this version.