
J M
I have no issue with the service, or the connection speed, so my review is simply for the app itself, and my main complaint about it is that every time you log on to check your balance, you have to log in, yet there is also a box that says "keep me logged in". No matter how many times you click that box, it never actually keeps you logged in at all, which is a bit of a big flaw, because then you have to waste data in getting a confirmation email sent to you to check your password.
2 people found this review helpful
E-Plus Service GmbH
February 23, 2026
Hallo J M, vielen Dank für Ihre Bewertung. Bitte probieren Sie einmal folgendes: löschen Sie den Cache und Speicher der App in den Einstellungen und installieren Sie diese anschließend neu. Funktioniert es nun?

Time Traveler
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The prices seems fair, but they should offer an unlimited Pack Option that offers higher bandwidths, above 25mbit/s, for upload. Furthermore, as requested by many mores in the comment section: Increase the "refill GBs" option to +10GB per click, instead of locking it to 1-2GB at a time. This will reduce the amount of reminder-SMS for us users, meaning less spam. Although there's a technical issue with the app, it doesn't memorize the extra GBs instantly, so you have to reboot phone every time.

gauda cheese
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Laggy and slow, everything takes a very long time to load and very often you have to log in again every single time. Extremely tedious to use and I might switch providers, cause I put up long enough with this while it never gets improved.
1 person found this review helpful
E-Plus Service GmbH
March 3, 2026
Hallo gauda cheese, vielen Dank für Ihre Bewertung. Bitte entschuldigen Sie. Unsere Systeme wurden optimiert, daher konnte es zu Einschränkungen bei unserer App und unserer Webseite kommen. Nun sollte es wieder funktionieren.