
Ram Nadal
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Fraustrating! Ordered using the app around 12:17am. Order submitted and then order processed. Waited for more than an hour nothing changed! Order was not prepared. Ended up going to the specific store for a followup, and then they informed me that they didn't receive My order! What's the use of this app if you cannot complete an order? Customer should be notified when there is a problem with their transaction. This app is just a waste of time! Even the chat support within the app is not useful
170 people found this review helpful

Tin Almanzor
I'd give a zero if I can. Too many times has it happened that I made an order using your app. Then for some reason your app suddenly goes on maintenance. No warnings whatsoever. I have no idea if my order went through but you certainly took my payment. Instead of refunding, the order pushes through whenever. I made an order via your app to get it in an hour or so, not the day after.
235 people found this review helpful

Aerilou Alfredo
Not sure what's wrong with the app lately but it's been BAD. All items on the menu is there, you can even add it to your cart. However, the issue is when you try to check out. All items will be marked as unavailable and will be removed frkm cart. The weird thing is, if you try order a certain menu as "solo" - ala carte burger, ala carte drink, ala carte fries - it'll let you check out. This is taking advantage of your customers.
321 people found this review helpful
Golden Arches Development Corporation
February 12, 2025
Thank you for sharing feedback about your experience with the new McDelivery App. Please let us know if you need assistance. Our Customer Support may be reached via Live Chat in the McDelivery app and website, through our hotline (02) 88886236 or e-mail at writeus@ph.mcd.com Thank you and stay #MSafe!