Nicole and Joe McKinney
Useless. Trying to set up Internet Air, the App says No Wi-Fi network. Old WiFi is still working, but it apparently doesn't recognize that. Plug in the Air Hub, doesn't recognize that either. Chat feature keeps saying "Hmm that didn't work" or "Let's try restarting the app" no matter what I enter in chat box.
AT&T Services, Inc.
November 11, 2024
Sorry to hear you are having issues. Can you please send us an email at SHM-Support@att.com with the user id and Billing Account Number (BAN) you are using to login and screenshots of any error messages you are receiving? We would like to look into this for you.
Rob Martin
It used to be great. Since I switched to Internet Air, it doesn't work. I have had it work after restarting the hub, but even that is a crapshoot. It shows my network offline and won't load connected devices. I have tried clearing the cache and data, reinstalling, and I have made sure updates are done. Nothing helps.
9 people found this review helpful
Andrew Austin
For last couple of days the app is timing out and says "Looks like we're having trouble". I can't use any of my devices that are on profiles. Support keeps telling me to uninstall with no solution in sight. Previous to this, the turning on and off of scheduled downtime (for kids) has been an absolute chore. App will give an error message to Try Again Later when simply turning on/off a preset time schedule.
29 people found this review helpful
AT&T Services, Inc.
October 16, 2024
Sorry to hear you are having issues. Can you please send us an email at SHM-Support@att.com with the user id and Billing Account Number (BAN) you are using to login and screenshots of any error messages you are receiving? We would like to look into this for you.