![](https://play-lh.googleusercontent.com/a/ACg8ocLNtdSPXgMvkWVaL3zEPQi4-XYBZLbv70j5AOopxWjJA5iQRA=s32-mo)
Bubby Mack
I have tried taking the required photo at least a hundred times. The app always says it's in compliance and then won't accept the photo. I have watched the how to videos, researched the problem online, changed the lighting, background and everything else I could. This app is awful, terribly unfriendly to users.
5 people found this review helpful
![](https://play-lh.googleusercontent.com/a/ACg8ocIQ-34mOVVS2tO_9jf0Kj4gl0FEABtZM6E7eAA46Hmt_amm7A=s32-mo)
A Patel
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I was getting location error for completing the application. Forvthe first application, it took several tries over four hours and finally it recognized the location while I tried it outside while driving. For second application, I was trying for a day with no success. Once again I tried it while driving and it recognized the location. If you have this issue, please go outside and try it while driving around. That what worked for me for two applications. Other than this issue the app is great.
9 people found this review helpful
![](https://play-lh.googleusercontent.com/a-/ALV-UjULPpqc__hrXZuOa-5NeUqvQ9oiczA2BvLx4JU2FCzenXvZ_ePM=s32)
Russ Vick
The picture-taking process is maddening. Though initially green-lighting the photo(s) the app would, shortly thereafter, reject the photo then start the entire application process over again. Attempted on 2 different phones (one less than a year old and another about 2 years old) with both front and back cameras, many, many times each to no avail. I researched the issue and realized it's fairly persistent among many users. Maybe it's time to fix it?
43 people found this review helpful