GT eToken

Guaranty Trust Bank

About this app

The GT eToken is a mobile application for generating One Time Passwords (OTPs) used in authenticating electronic transactions.

A one-time password (OTP) is a secure and automatically generated string of characters that authenticates the user for login and/or electronic transaction completion.

Electronic transactions include (but may not be limited to) web, internet banking and mobile banking transactions, where you are required to enter a 6-digit token-generated code.

A one-time password (OTP) generated from your GT eToken App can be used as an alternative to or alongside the GTBank hardware token device.

Activating Your GT eToken app:
To activate your GT eToken app, select your customer type and choose your preferred activation method, which can be the use of your Bank card, Hardware Token or by calling contact center to get an authorization code.

Your data ID will be verified to complete the activation.

Using Your GT eToken app:
Once your app is activated, you can create a unique 6-digit Pascode that will be used for subsequent log in to the application and enjoy 24/7 banking.

You can find more information about GT eToken on www.gtbank.com or contact GTCONNECT contact center on 080 2900 2900 or 080 3900 3900.

Note: To avoid your OTP being used by anyone, you absolutely DO NOT DISCLOSE OTP code for anyone

Ratings and reviews

I exceeded the onboarding limit in the old app, and I quickly downloaded this latest update, hoping to see an improved onboarding process. Sad to say that the updated app carried over the same error message of "onboarding limit exceeded" Since the developer and customer service can't reset this error message without undue stress, I have given up on the app. I can't improve my rating as I have no chance to assess the app.

This is the worst app ever. I travelled abroad relying on this app to initiate transactions instead of the hard token I have been using, which never failed. The software, each time I try to initiate and copy and paste a generated token number, it either says invalid or I should try again later. Unfortunately, I don't have a hard token anymore. I don't know what to do. This was a total mistake. No one should ever rely on this. Otherwise, it will mess you up like us doing to me right now.😔

Horrible is the only word to describe this new app. GTBank has gone down the drain. How can a bank cut off the vast number of their customer with a faulty app for the past month, and they are not doing anything at all to resolve it? My account has been restricted, and I can not do transfers because I used codes that I generated from this Horrible GT etoken app. An app that was developed by the same bank!!! Horrible customer service, too.

What’s new

- Added support for onboarding Joint Account profiles, expanding account accessibility and improving the onboarding experience.
- Bug fixes and enhancement