Pollo Tropical

Fiesta Restaurant Group, Inc.

About this app

Download the Pollo Tropical app to get more out of your Pollo Tropical experience, and sign up for MyPollo! rewards to start earning points and get a free TropiChop® bowl after your first purchase!

Use the new Pollo Tropical app to browse our menu, place orders for in-store pick-up, or delivery. Join our loyalty program to receive exclusive offers, save your favorites for easy re-ordering, and earn and redeem rewards.

KEY FEATURES
• Search for locations near you by zip code.
• Browse the menu and discover new items.
• Order as a guest or sign-up to join MyPollo! to earn rewards.
• Place orders for in-store pick-up or delivery.
• Save your favorite orders for quick re-ordering.
• Get notifications from us announcing new menu items, special events, and more!

Ratings and reviews

I loved this app and had a 5 star rating. I decided to change my rating to a 1 after today's order because, for some unknown reason, my account was deactivated. I called customer service to complain about missing items on my order, and when I checked my app, it was logged out, and it won't let me log in. I had to use another email address to get compensated for the mistake on the order. I tried logging in with my new account, and it still doesn't let me log in. 😡

Too often I order and pay for food through app prior to pick up. In the past year, more than three orders' worth of food was never received and each time I was told they ran out of item(s). On top of that, a refund was never provided. The workers always say you can be reimbursed in app but that is not true. I've called and written emails and still have never received my money back.

The app is very user friendly while ordering. BUT....if you make a mistake and place the order incorrectly...friendly app no more. There's no way to cancel an order, or modify it, or directly contact the store you placed the order with for that matter. Basically, while things go in their favor (people spending money), all is good. Once a little Customer Service is required, you are done for. Good luck calling the corporate phone number they list there. 😒

What’s new

We’ve introduced minor enhancements, bug fixes, and performance improvements.