
Claudine Records
Literally completely and utterly useless. it's been getting worse and worse over the last 3 years, but now, after updating 2 days ago, cannot even use it at all. First it stopped processing credit card payments. I contacted support, they insisted it's my device in spite of the fact I have 2 different devices BOTH having the same problem. then it stopped letting me store credit card to secure appointments. Have to go to website. Now the app takes me to website. USELESS.
3 people found this review helpful
Squarespace Inc
July 29, 2025
Hi there, we're sorry to hear there are issues with the app, particularly with more recent updates. Please reach back out to our Customer Support team once again, so we may troubleshoot further. This can be done by shaking your device or taking a screenshot of the issue, then tapping “Report a Bug."

Name Brand
This app is only decent if you remember to catch every little glitch. They can happen 10 different ways. People can book outside of your set schedule once they find a glitch in the system. It's frustrating that the system isn't more intuitive and user friendly. I'm always worried someone will be able to schedule a service at time that's not even during my business hours cause it's happened 3x in a month. They also nickel and dime you for every little feature they have available or add on.
Squarespace Inc
July 22, 2025
We're sorry to hear about this issue. Our Customer Support team can help. You can reach us at https://sqsp.link/yztiOW, or by using the in-app feedback tool. This can be done by shaking your device, or taking a screenshot of the issue, and then tapping “Report a Bug.”

Jerome De Los Ríos
This app started off well, but is going down hill fast. From other reviews, it sounds like nothing is getting done. For me: 1: The dates on the calendar glitch and won't display properly 2: The app keeps shutting down completely randomly, for example when I select the "cart" option (and yes I closed and reopened) 3: I tried to leave a feedback within the app. I cannot submit a screenshot nor will my written feedback submit. The Acuity website, 2 of my clients got randomly unsubscribed from pay
1 person found this review helpful
Squarespace Inc
July 29, 2025
Hi Jerome, we're sorry to hear there are increased issues with the mobile app. Please reach out to the Customer Support team, so we can troubleshoot further. If the feedback tool continues to not work on your device, please contact us through the Help Center at https://sqsp.link/oDySIc.