![](https://play-lh.googleusercontent.com/a/ACg8ocLs6LdX57j3gxh3Bnjduk-pP5pO6-QI-nNQ4iTLponNLP8Ysg=s32-mo)
Einer Petersen
Trash!!!! I have experience with several other devices of this type and they all have some oddities relative to setups.... these things, smart plugs, are completely useless! Auto setup, no work, manual setup,no work. Tried all 4 devices, same result. Returning for a refund!!! Done wasting my time after 2 hours of following instructions that lead to nowhere!!!
3 people found this review helpful
Jasco Products LLC
June 26, 2024
Hello Valued Customer, thank you for sharing your feedback. We are sorry to hear of the difficulties you encountered getting your device set up. We would love to have a phone conversation with you so we can gather more information and assist in maximizing the performance of your device. Please give us a call at 1-800-654-8483 (option 2)
![](https://play-lh.googleusercontent.com/a-/ALV-UjUxs6rz18L9doTLC0a-2YwTjnQTj36zKAaEd4Jvp2Dk87Sci0MW=s32)
Sergio Crandall
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Used to love it! I have to change my review because the app is great but full of flaws... It has access to the on/off on the face of the app, but if you don't click it on center it expands to the "Switch On/Off" which is essentially the same as the face on/off except with one more step that expands it to a longer step process... Or it will go into the single switch for a single "Switch On/Off" layout when you have multiple switches... Very inconvenient overall! Just need the primary face layout!
2 people found this review helpful
Jasco Products LLC
June 26, 2024
Hello Valued Customer, thank you for sharing your feedback. We are sorry to hear of the difficulties you encountered getting your device set up. We would love to have a phone conversation with you so we can gather more information and assist in maximizing the performance of your device. Please give us a call at 1-800-654-8483 (option 2)
![](https://play-lh.googleusercontent.com/a-/ALV-UjU0qKY2O8sKTznqoZoY_h97TqZ-6jUQ8CSJNKGqX7x-T-CSCehF=s32)
Jack Wright
Lacks basic functionality eg neither taking a picture with the app nor selecting one from an album will successfully update the picture for a smart plug. Taking a picture and hitting OK just takes you back to the plug menu where the app acts like nothing just happened, and when you select "choose from album" the menu goes away and the same result occurs again (nothing happens). Also, yes I gave the app storage permissions. Don't reply to this criticism with generic troubleshooting tips.
7 people found this review helpful
Jasco Products LLC
May 23, 2024
Hello Jack, thank you for your feedback. We only get 350 characters to reply so that is why they seem so generic. We would love to have the opportunity to work with you directly so you can enjoy our products to their full potential. Call us at 1-800-654-8483, press option 2 between the hours of 7 AM – 8 PM Central Standard Time, Monday thru Friday