Siren Lorelei
App was working fine before and now, I can't transfer from checking into savings, nor savings to checking, and I can't make any deposits either. I keep getting a message saying: It's seems that something unexpected has happened, please try again later. Please fix this FAST! So I can deposit my check electronically.
1 person found this review helpful
Hello, thank you for your feedback. We apologize for the inconvenience you’re facing with the app. We strive to provide the best mobile banking experience. Please check back soon, and if you need immediate assistance, feel free to contact our support. We appreciate your patience.
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My debit card gets declined when trying to make payments and purchases online or in-store, even when I have enough funds in my account. I've been a customer of this bank for about 2 months and thinking about switching to a better bank. :\ [EDIT]: Even after calling the bank just to verify my identity and purchases and to authorize those purchases, my debit card gets declined over and over again, and I have to call the bank every single time to verify my ID, my transactions, etc. Worst bank!
5 people found this review helpful
Hello, we apologize for what you have experienced regarding your debit card usage. We want to better understand what might be going on with your debit card. Please call us at 800-513-7678 or chat with us in real-time on our app to look into your debit card. Thank you for being our customer, Frost Digital Services.
A Google user
The icon for the app doesn't work. When I tap on it, it just freezes. I have to go into my app store and open it from there. Once it's open, the esthetics is very blah...This seems like a downgrade from the previous app. Who designed this? It seems very low budget? Was Beta testing done before it was launched? I just wouldn't expect such a poorly designed app from Frost.
64 people found this review helpful
Hi Netsanet,
Frost is committed to provide the best digital experience, because of this we updated the Frost App and website to enhance your banking experience. We are sharing your feedback with our tech team. We just released a new version of the app which should improve your experience.
Frost Digital Services