HelpDesk Host

IDrive Inc

About this app

Receive on-demand remote assistance instantly or schedule a session with HelpDesk by RemotePC. Using a one-time app installation, your issues are resolved in a secure way.

The remote control feature in HelpDesk Host app requires Accessibility permissions to enable a technician to remotely view and control your device for enhanced experience.
Using the Android OS accessibility API, the app grants the technician remote control access of the device with your permission. It does not collect any personal and sensitive data.
You need to enable the app under the Accessibility settings on your Android device.
RemotePC applies the highest security standards to your connections,ensuring you are always in control of granting access to your device and
establishing or ending sessions.
We display the technician name and email address and encourage everyone to verify the technician's identity before granting access to any device to ensure your security.


Features
* Easy remote support on-demand from your trusted technician.

* Chat with technicians via text during the session for better understanding of the issues.

* The remote support is developed using TLS v 1.2/AES 256-bit encryption, so rest assured, the connection is highly secure.

Ratings and reviews

Never use this app! I was frustrated with my TV because it wasn't working right. I got desperate enough to call a helpline and they asked to look up a deposit to my account. When I heard that, I hung up and dealt with the problem myself. I did and now my TV works! If you have a problem, just calm down and figure it out yourself. Never give access to your phone to ANYONE!!!

I urge people to NOT use this app. I had an issue with a payment on my ROKU account I called a number I thought was customer service. Little did I realize the entire call was a waste of time. Luckily I don't have sensitive info on this phone! Do not allow access to your phone ever! I was frustrated at the time and didn't realize what was happening, calm down so that you can think things through, I did not resolve my situation through this app I had to fix the problem myself!

Think this is run by scammed. Was having an issue with META pay ,found a number, which I think is a scam as well. The guy started cursing me put because I was questioning him wanting to go to my PayPal account and stuff. Started telling me how there were transactions from Ohio and Kentucky buying a PS5 and all sorts of stuff.

What’s new

Added option to report scam under settings.